Apprentice Funeral Arranger

2 weeks ago

Old Toronto, Canada Park Lawn Full time
p>Why Work for Ward Funeral Home at Weston?

Service

  • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
  • Work with leading experts in the funeral and cemetery profession.
  • Variety of Vacation, Personal Days, and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
  • Employee Discounts on services, merchandise, and property to help our team members in their time of need.
  • We are rooted in the communities to provide a personal touch to every family we serve.
  • We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

The Funeral Director is accountable for performing a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

Essential Functions

  • Consults with client families or legal representatives of the deceased to create services designed to meet their end-of-life memorialization expectations.
  • Ensures that client families are presented with all merchandising and service options available.
  • Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.
  • Utilizes systems to record merchandise selections, enter contracts, and complete necessary forms.
  • Plans, schedules, and conducts visitations and services.
  • Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.
  • Places casket or remains in visitation area, setting up the area to comply with client family wishes, including adjusting light fixtures, and arrangement of flowers or plants.
  • Directs and ushers families and service attendees to and from the location of the funeral service.
  • Instructs and oversees work of Apprentice Funeral Directors on services and paperwork.
  • Customer Service Orientation.
  • Social Perceptiveness.
  • Time Management.

Required Education, Experience, Certifications and Licensure

  • Active Funeral Director’s license in good standing.
  • Possess a valid driver’s license and clean driver’s abstract.
  • Proficient using MS Office (Word, Excel, Outlook) and funeral software.

Additional Eligibility Qualifications

  • Ability to read, write, and speak English fluently. Bilingual is a plus.
  • High degree of overall computer proficiency.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community-based organizations.
  • Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
  • Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.

Supervisory Responsibility

This position may be responsible for supervising Funeral Directors on Internship.

  • The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.

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