Business Optimization Manager

4 weeks ago

Toronto, Canada AutoTrader.ca Full time
Business Optimization Manager

Summary of Job

• Subject Matter Expert for mission critical Salesforce application and related system development, • Under general direction, responsible for Salesforce application and related systems development. Lead and set direction for Salesforce usage and implementation within TRADER and subsidiary businesses. Responsibilities for this role include:

• Responsible for the overall structure and design of Motoinsight’s Salesforce platform • Provide architectural leadership to the company's Salesforce platform and ensure that best practices are both created and then followed. • Act as a liaison between business stakeholders and Salesforce developers to ensure requirements are met. Document business requirements, and test solutions for different initiatives. • Liaison with the Tier 1, Tier 3, Tireless, and Unhaggle teams to incorporate these products into Salesforce and maintain cross-departmental communication. • Design, define and develop customer features and product integration on the Salesforce architecture. • Streamline workflow and processes in Salesforce, including ensuring proper sales hygiene with accounts and operation management, etc. • Evaluate the connection of internal tools to ensure efficiencies across departments. • Consult with senior management team, and their teams, to understand their analytics needs. • Develop metrics and reporting to be included in senior management reporting presentation decks. • Conduct customer analytics with sales data and assist DSM teams with customer presentations. • Assist the DSM Managers with retention reports and ad hoc reporting. • Aid Sales and Marketing in establishing connections between any Marketing platforms and Salesforce, while also ensuring substantial KPIs are set up. • Support Product Marketing with trend analytics using Redash queries and enabling further set ups within Salesforce. • Support Finance with churn and retention analysis, and any other analytics as required and can be supported with available capacity. • Understand Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules) • Experience implementing Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports • Troubleshoot workflows, approval cycles, email campaigns or auto-responders. • Help with SSO, two-factor authentication, and certificate problems. • Help users develop or fine-tune reports so they yield meaningful metrics. • Expand sharing rules and access privileges so records can be properly viewed and manipulated. • Overall, the approximate split of work is expected to be in the range of 50% Salesforce development related and 50% Analytical work.

Job requirements:

• Job Requirements (required (R), preferred (P) or asset (A)) • Bachelor’s degree in computer science or equivalent (R) • Proven work experience as a Salesforce Administrator or similar role (R) • Salesforce certified administrator or Salesforce advanced administrator certification (R) • Extensive experience in the administration and maintenance of Salesforce systems (R) • Experience in performing Salesforce upgrades and ensuring successful integration. (P) • Exceptional ability to create and maintain Salesforce databases (P) • In-depth knowledge of Salesforce products and their functionalities (R) • Familiarized with Zuora CPQ (A)

Required Soft Skills and Competencies

• Innovation Management: Requires strong conceptualization skills. • Priority Setting • Strong Organizational and Time Management skills • Quality Management • Problem Solving • Experience with Agile SCRUM development methodology and Kanban.

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