Salesforce Service Cloud Senior Functional Consultant
4 weeks ago
The Salesforce Service Cloud Senior Functional Consultant role is highly collaborative; will need to work closely with the Business analysts, Product Managers, and Developers teams to deliver quality solutions to our customers.
You will be responsible for understanding business requirements, designing solutions, and ensuring successful implementation and adoption of Salesforce Service Cloud functionalities.
Key Responsibilities:
- Collaborate with Business Analysts to gather and analyze business requirements related to customer service processes.
- Work closely with Product Managers to translate business needs into detailed technical specifications and user stories.
- Design and prototype Salesforce Service Cloud solutions, including but not limited to:
- Case Management: Automate and streamline the case lifecycle, including case routing, escalation, and resolution.
- Knowledge Management: Implement and maintain a robust knowledge base, ensuring it is accessible and up-to-date for both customers and agents.
- Omni-Channel Support: Configure and manage Omni-Channel routing to ensure efficient distribution of work across multiple channels (e.g., email, chat, phone).
- Service Cloud Voice: Integrate telephony solutions to provide seamless voice support within the Service Cloud console.
- Einstein AI & Analytics: Leverage Salesforce Einstein to implement AI-driven insights and predictive analytics to improve customer service.
- Service Cloud Console: Customize and enhance the Service Console for a unified agent experience, enabling quick access to customer data and case management tools.
- Coordinate with Development teams to ensure proper integration, customization, and automation within the Salesforce ecosystem.
- Facilitate workshops and training sessions to ensure smooth adoption and effective use of Service Cloud features across the organization.
- Conduct gap analysis and provide recommendations for process improvements and best practices in service delivery.
- Perform data migration, system configuration, and validation testing to ensure accuracy and completeness of implementation.
- Provide ongoing post-implementation support, troubleshooting, and optimization to enhance system performance and user satisfaction.
- Stay up-to-date with Salesforce Service Cloud releases and enhancements, ensuring the organization leverages the latest features and capabilities.
Qualifications/Skills:
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
- 3+ years of experience as a Salesforce Functional Consultant or Administrator, with a focus on Service Cloud.
- Strong understanding of Salesforce Service Cloud features and best practices.
- Experience working with cross-functional teams, including Business Analysts, Product Managers, Architects, and Developers.
- Excellent problem-solving skills and ability to manage multiple priorities.
- Salesforce Certified Service Cloud Consultant certification preferred.
- Experience in global/large-scale Salesforce Service Cloud rollout from inception to post-go-live.
Location: Vancouver, BC. Client visits will be needed weekly.
#J-18808-Ljbffr-
Salesforce Consultant, Sales Cloud
1 day ago
Vancouver, British Columbia, Canada NeuraFlash LLC Full timeJoin to apply for the Salesforce Consultant, Sales Cloud role at NeuraFlash.Why NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service...
-
Salesforce Solutions Architect
3 days ago
Vancouver, British Columbia, Canada Salesforce, Inc.. Full timeDrive Customer SuccessWe are looking for a seasoned professional to join our team as a Customer Success Manager (CSM), Senior Manager. In this role, you will be responsible for serving as a named resource and partner for Salesforce's customer organizations, providing strategic guidance and expertise to help them achieve their business goals.About the...
-
Senior Salesforce Technical Consultant
2 weeks ago
Vancouver, British Columbia, Canada GyanSys Inc. Full timeSenior Technical ConsultantGrow your career and work with some of the best Salesforce experts in North America GyanSys is a premium systems integrator and consulting firm, partnering with organizations worldwide to facilitate innovative, end-to-end digital transformations. We push technology to its limits to provide positive, real-world solutions that solve...
-
Senior Salesforce Sales Consultant
20 hours ago
Vancouver, British Columbia, Canada NeuraFlash LLC Full timeAbout the RoleThis is a mid-senior level position that requires 2+ years of project experience in a hands-on position, as well as 2+ years of implementation experience in Salesforce Sales Cloud.You should have 1+ years of experience with Salesforce in a development or configuration capacity, along with a solid understanding of basic Sales, Sales Operations,...
-
Salesforce Cloud Specialist
24 hours ago
Vancouver, British Columbia, Canada NeuraFlash LLC Full timeWe are redefining the future of business through innovative technologies like Agentforce.As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows and elevate customer experiences.We are looking for a...
-
Salesforce Digital Experience Consultant
1 day ago
Vancouver, British Columbia, Canada NeuraFlash LLC Full timeJoin to apply for the Salesforce Digital Experience Consultant - AI & Agentforce role at NeuraFlash.Why NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating...
-
Senior Salesforce Professional
6 days ago
Vancouver, British Columbia, Canada Osi Digital Inc Full timeJob Title: Senior Salesforce ProfessionalOsi Digital Inc is a leading provider of digital solutions, and we are seeking a skilled Senior Salesforce Professional to join our team. As a senior member of our development team, you will be responsible for leading complex Salesforce projects and providing expert-level guidance to junior team members.About the...
-
Salesforce Developer
20 hours ago
Vancouver, British Columbia, Canada HCLTech Full timeGet AI-powered advice on this job and more exclusive features.This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$75,000.00/yr - CA$90,000.00/yrConnecting right Talent to amazing opportunityOverall 5+ years of experience in progressive roles working with...
-
Salesforce Consultant
17 hours ago
Vancouver, British Columbia, Canada R Systems Full timePosition Overview:As a Salesforce Consultant at R Systems, you will play a key role in the operations. Collaborating closely with cross-functional teams, you will transform business requirements into efficient, scalable, and robust solutions, ensuring that our software products meet the highest standards of quality and performance.Key...
-
15h Left Salesforce Consultant, Service Cloud Voice
10 hours ago
Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full timeSalesforce Consultant, Service Cloud VoiceBC, CanadaWhy NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect,...
-
Senior Technology Implementation Consultant
2 weeks ago
Vancouver, British Columbia, Canada GyanSys Inc. Full timeSenior Technical Consultant Grow your career and work with some of the best Salesforce experts in North America GyanSys is a premium systems integrator and consulting firm, partnering with organizations worldwide to facilitate innovative, end-to-end digital transformations. We push technology to its limits to provide positive, real-world solutions that...
-
Senior Technology Implementation Consultant
2 weeks ago
Vancouver, British Columbia, Canada GyanSys Inc. Full timeSenior Technical Consultant Grow your career and work with some of the best Salesforce experts in North America GyanSys is a premium systems integrator and consulting firm, partnering with organizations worldwide to facilitate innovative, end-to-end digital transformations. We push technology to its limits to provide positive, real-world solutions that...
-
Release Manager
2 days ago
Vancouver, British Columbia, Canada Lululemon Athletica Full timeAbout the RoleWe are seeking a highly skilled Technical Release Lead to join our GEC Technology Team. As a key member of our team, you will be responsible for managing the release calendar for the contact center technical team and leading all technical steps related to a Salesforce Service Cloud release.As a seasoned professional with a strong background in...
-
Customer Success Strategist
3 days ago
Vancouver, British Columbia, Canada Salesforce, Inc.. Full timeUnlock Customer ValueSalesforce, Inc. is seeking a highly skilled and experienced professional to serve as a trusted advisor for our customers' success. As a Customer Success Manager (CSM), Senior Manager, you will partner with customer organizations to understand their business needs and provide strategic guidance on how to maximize the value of...
-
Technical Account Partner
2 days ago
Vancouver, British Columbia, Canada Salesforce, Inc.. Full timeSuccess Through PartnershipSalesforce, Inc. is seeking a highly experienced and skilled professional to join our team as a Customer Success Manager (CSM), Senior Manager. In this role, you will partner with customer organizations to drive success and growth, leveraging your expertise in Salesforce to deliver strategic guidance and support.About the...
-
Cloud System Administrator
3 days ago
Vancouver, British Columbia, Canada GlobalRelay Full time**Your Role:**You will be responsible for administering Global Relay's Salesforce and related systems suite of products servicing Sales, Marketing, and Finance needs. This includes providing user support for system maintenance, troubleshooting, enhancement projects, etc., maintaining and continuously improving the security for Global Relay's use of...
-
Enterprise Customer Advocate
2 days ago
Vancouver, British Columbia, Canada Salesforce, Inc.. Full timeDeliver Exceptional Customer ExperiencesWe are seeking an experienced professional to join our team as a Customer Success Manager (CSM), Senior Manager. In this role, you will be responsible for delivering exceptional customer experiences, leveraging your expertise in Salesforce to drive success and growth.About the Job:You will work closely with customers...
-
Cloud Solutions Architect
15 hours ago
Vancouver, British Columbia, Canada NeuraFlash LLC Full timeWe are seeking a highly skilled Sales Cloud Consultant to join our team at NeuraFlash LLC.The ideal candidate will have a strong background in Salesforce Sales Cloud and a passion for delivering exceptional customer experiences.In this role, you will be responsible for working with customers to define requirements and propose & deliver solutions related to...
-
Salesforce Service Cloud Expert
3 hours ago
Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full timeAbout UsTbwa Chiat/Day Inc is a forward-thinking company that specializes in AI innovation and Salesforce solutions. Our team delivers tailored strategies that integrate cutting-edge technologies to revolutionize workflows and elevate customer experiences.We're shaping the future of business through innovative solutions that leverage AI, Amazon, and...
-
Salesforce Digital Experience Consultant
1 week ago
Vancouver, British Columbia, Canada Tbwa ChiatDay Inc Full timeBC, CanadaWhy NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize...