Salesforce Solutions Architect
6 days ago
Drive Customer Success
We are looking for a seasoned professional to join our team as a Customer Success Manager (CSM), Senior Manager. In this role, you will be responsible for serving as a named resource and partner for Salesforce's customer organizations, providing strategic guidance and expertise to help them achieve their business goals.
About the Role:
- You will work closely with customers to understand their business needs and develop strategies to address their challenges.
- You will provide expert guidance on optimizing the Salesforce platform and ensuring its alignment with customers' business objectives.
- You will act as a point of contact for any major customer incidents, managing expectations and communications through resolution.
Required Skills:
- 10+ years of experience in technical customer success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, or solutions architecture.
- Experience with Salesforce Sales Cloud and/or Service Cloud, or relevant competing platforms.
- 6+ years of management consulting experience.
- Exceptional communication and presentation skills, with ability to communicate effectively at all levels, including executive and C-level.
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