Account Service Team Lead

1 month ago


Chilliwack, Canada Chipotle Full time
p>Food served fast does not have to be a typical fast-food experience. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. li>In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to: Making sure great tasting, high quality food is served.Helping to resolve food quality issues.Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.Helping to resolve customer incidents and working to ensure positive customer experiences.Helping to monitor crew breaks, shift changes, shift meetings, and line schedules.Developing and cross training all front of house Crew.Assisting with Crew performance reviews.Developing future Service Leaders.Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary.Be able to understand and articulate Chipotle’s Food With Integrity philosophy.Have knowledge and experience of cash handling policies and procedures.Have knowledge of Food Safety and health department matters.Have familiarity with office paperwork.Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.Free food (yes, really FREE).Medical, dental, and vision benefits.Holiday closures (location dependent).Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process.

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