Bilingual Customer Success Manager

3 weeks ago


Richmond Hill, Canada Agentnoon Inc. Full time

p>We are seeking a motivated and detail-oriented Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products/services. We'd love to hear from you if you want to become part of a high-talent-density team and create AI-driven, highly interactive products with a simple user experience.Account Management: Maintain regular contact with customers, providing support, answering questions, and ensuring they are fully utilizing our products/services.Product Training: Conduct product training sessions, both one-on-one and in group settings, to help customers maximize their understanding and usage of our offerings.Software Issues & Bugs: Act as the primary contact for any software issues or bugs reported by customers. Work closely with the Product team to ensure timely resolution of these issues.Enterprise Implementation Management: Manage the overall implementation of our products across enterprise customers, ensuring smooth deployment and adoption of the software.Contributes outside of their core projects, including code reviews, interviewing, and establishing company/engineering culture.Bachelor’s degree in Business, Marketing, or a related field.Minimum 5 years of experience in customer success, account management, or a related role
Minimum 2 years experience in Consultancy
Obsessed with great UI/UX
Love to code, and understand that shipped code is better than perfect code
Travel to the office 50~60% of time per week
Capable of training new customers/users, raising issues and manage schedules.Strong relationship building
Actively involved in product planning.Proactively seeks additional work. li>Seeks to identify project risks and autonomously keeps projects on track. li>Contributes outside their core projects, including code reviews, interviewing, and establishing company/engineering culture.



  • Richmond Hill, Canada Wayfinder Full time

    p>We are seeking a motivated and detail-oriented Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products/services. We'd love to hear from you if you want to become part of a high-talent-density team and create AI-driven, highly...


  • Richmond, Canada Sage Full time

    As our Bilingual Customer Success Consultant, you will collaborate closely with the Sage HR and Auto Entry sales teams. Every day, your primary responsibility will be to ensure that every new customer is seamlessly implemented, making customers satisfied with the services they receive and prepared to utilize their product comprehensively. To thrive, you must...


  • Richmond, Canada Sage Full time

    As our Bilingual French/English Customer Success Consultant, you will play a pivotal role in fostering accountant relationships to drive retention and loyalty every day. To thrive in this role, your primary responsibility is to work closely with clients from bookkeeping and accounting firms, ensuring they're satisfied with our services while maximizing the...


  • Richmond Hill, Canada Agentnoon Inc Full time

    We are seeking a motivated and detail-oriented Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products/services. Assist our product engineers in understanding client demands and find solutions together with the Chief of Staff. You will...


  • Richmond Hill, Canada Agentnoon Inc. Full time

    We are seeking a motivated and detail-oriented Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products/services. Assist our product engineers in understanding client demands and find solutions together with the Chief of Staff. You will...


  • Richmond Hill, Canada LightBox Full time

    **About Us** LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms. **Position Overview** We are...


  • Richmond Hill, Canada Connex Telecommunications Inc. Full time

    **Title **: Bilingual Customer Experience Advisor **Location **: Montreal-Richmond Hill Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you! Working at Connex Québec Inc. means being part of a dynamic and professional team of 600 employees in our 14...


  • Richmond Hill, Ontario, Canada Agentnoon Inc. Full time

    We are seeking a highly motivated and detail-oriented Account Management Specialist to join our growing team at Agentnoon Inc. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services.Key Responsibilities:Maintain regular contact with customers, providing support and answering...


  • Richmond Hill, Canada Staples Full time

    **Some of what you will do**: As the Director of Customer Success, you will manage and lead multiple functions that interface directly with customers and the field sales organization to deliver a high-quality customer experience for Staples clients. The functions/ teams you will directly lead include Customer Onboarding and Implementation, Customer Data...


  • Richmond Hill, Canada Agentnoon Inc Full time

    We are seeking a motivated and detail-oriented Customer Success Associate to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products/services. Assist our product engineers in understanding client demands and find solutions together with the Head of Product on...


  • Richmond Hill, Canada BookJane Full time

    The purpose of this role is to be responsible for the overall client success and satisfaction with the services from BookJane and the growth of our existing clients. **The Customer Success Specialist, through regular and professional engagement with all facility levels of our clients, ensures that our clients are achieving the desired results from the...


  • Richmond, Canada ZE Power Group Full time

    **The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...


  • Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible...


  • Richmond Hill, Ontario, Canada Canada Computers & Electronics Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Canada Computers & Electronics. As a key member of our sales floor team, you will provide exceptional customer service, manage shipments, and maintain a visually appealing sales environment.Key ResponsibilitiesDeliver outstanding customer service by...


  • Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible...


  • Richmond Hill, Canada Fresenius Medical Care Canada Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...


  • Richmond, Canada Cascadia Scientific Inc. Full time

    **Job Title**: Customer Success Manager - North America **Reports to**: Director Client Services **Salary Range**: 65k-75k **Position Type**: Full-Time **SUMMARY** As the Customer Success Manager - North America you will be responsible for driving adoption and operational excellence of our services by ensuring an optimal end-user experience. From the...

  • Customer Success Team

    6 months ago


    Richmond Hill, Canada Cansel Full time

    **Who we are?** Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. **Position Summary** At our Richmond Hill location, the Customer Success Team is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. **In this role, you...


  • Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...


  • Richmond, Canada Norsat International Inc. Full time

    **Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...