Junior Bilingual Service Desk Analyst to provide first-level support for hardware and software issue
3 weeks ago
Junior Bilingual Service Desk Analyst to provide first-level support for hardware and software issues.
8-month contract, on-site n Calgary, AB. 7.5 hours/day, Monday to Friday.
As the successful candidate you will provide bilingual first and second level support on technical issues on-site, by phone/MS Teams and email to internal clients and external Financial Institutions.
Responsibilities: Provide first-level investigation and diagnosis for hardware and software issues; Log all user interactions (incoming and outgoing) into the call-management system; Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals; Provide deskside support for calls that cannot be resolved over the telephone or via remote management; Deliver the highest quality of customer service to the users within service levels Participate in the creation and ongoing maintenance of a knowledge base on technical issues.
Must-Have Skills Relevant experience working in an
IT service desk
or operational environment Advanced verbal and written communication skills in both
English & French
Apply
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Calgary, Alberta, D3J, CA S.i. Systems Full timeOur valued crown corporation client is seeking a Junior Bilingual Service Desk Analyst to provide first-level support for hardware and software issues.8-month contract, on-site n Calgary, AB. 7.5 hours/day, Monday to Friday. As the successful candidate you will provide bilingual first and second level support on technical issues on-site, by phone/MS Teams...
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