Corporate Receptionist

3 weeks ago

Mississauga, Canada Investment Planning Counsel Full time
Mississauga, ON

Investment Planning Counsel (IPC) est l’une des sociétés de gestion de patrimoine indépendante qui croît le plus rapidement au Canada. Notre groupe diversifié est constitué de personnes orientées sur un objectif : aider les conseillers à bâtir une meilleure entreprise en offrant une expérience client remarquable.

Votre première responsabilité consistera à accueillir chaleureusement les visiteurs qui se présentent à notre complexe de Mississauga, en veillant à ce qu’ils se sentent valorisés et à l’aise. Vous gérerez les appels généraux et les transférez avec doigté aux équipes appropriées. Au-delà des tâches de réception traditionnelles, vous jouerez un rôle crucial en favorisant des relations positives, en veillant à faire une bonne première impression et en soutenant autrement les groupes d’affaires, par exemple pour les réunions, les déplacements et la coordination des tâches administratives.

Vos responsabilités

  • Accueillir tous les clients et visiteurs d’une manière courtoise et professionnelle lorsqu’ils entrent dans l’immeuble afin de leur offrir une expérience chaleureuse et agréable
  • Gérer tous les appels reçus à partir de la ligne téléphonique principale et veiller à leur transfert aux équipes appropriées
  • Répondre aux demandes des clients par téléphone, par courriel et en personne
  • Prévoir les services de traiteur et le matériel requis pour les réunions et les événements spéciaux qui ont lieu au complexe principal
  • Veiller à ce que les salles de réunion soient propres et libérées en temps opportun pour les prochains utilisateurs
  • Apporter un soutien pour la préparation de la correspondance ainsi que pour la constitution et la distribution des dossiers relatifs aux réunions
  • Faire preuve de discrétion au moment de traiter avec les clients et préserver la confidentialité des renseignements les concernant
  • Gérer le calendrier professionnel des membres de la haute direction, au besoin
  • Coordonner les activités de la haute direction en planifiant des rendez-vous, des réunions, des déplacements et des conférences (tenues de façon virtuelle, en personne ou en mode hybride)
  • Préparer les états de frais relatifs aux cartes de crédit et aux remboursements pour les membres de la haute direction, au besoin
  • Offrir un soutien administratif à l’équipe du complexe, au besoin

Vos compétences

  • Au moins deux ans d’expérience dans un poste de réceptionniste ou de service à la clientèle, de préférence dans un cabinet de services financiers
  • Diplôme d’études postsecondaires en administration des affaires, en commerce, en économie ou dans une discipline connexe
  • Réel intérêt pour le perfectionnement professionnel au sein du secteur des services financiers
  • Capacité à entretenir d’excellentes relations avec les clients, les conseillers et les membres de l’équipe
  • Excellentes compétences en service à la clientèle pour prévoir les besoins des clients et effectuer un suivi en temps opportun
  • Capacité de mener plusieurs tâches de front, d’établir les priorités et de travailler dans un milieu qui évolue rapidement
  • Connaissances intermédiaires de Microsoft Office et d’Outlook
  • Capacité à travailler au bureau

Notre offre

  • Des avantages extraordinaires : des garanties collectives qui répondent à vos besoins, un compte de mieux-être, un régime de retraite, un régime d’achat d’actions, un programme de rabais d’entreprise, et plus encore
  • Des occasions de perfectionnement extraordinaires : des formations du secteur pour soutenir votre croissance afin que vous puissiez devenir un associé, Expérience client
  • D’extraordinaires occasions en matière d’engagement communautaire grâce à IPC Cares
  • Une équipe extraordinaire : le soutien d’une équipe de direction et d’une équipe du siège social dévouées
  • Une culture extraordinaire : une approche qui met les gens au premier plan, des événements sociaux, un horaire d’été, des programmes de reconnaissance, et beaucoup de plaisir

Pour obtenir de plus amples renseignements, cliquez sur le lien suivant : # VieChezIPC .

Si vous poursuivez le processus de sélection, veuillez nous aviser de toute mesure d’adaptation particulière dont vous pourriez avoir besoin. Tous les renseignements que vous nous enverrez seront traités en toute confidentialité.

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