Client Engagement Specialist – Integrated English Language Program

Client Engagement Specialist - Integrated English Language Program Job Summary The Calgary Catholic Immigration Society (CCIS) is seeking a qualified individual for the Client Engagement Specialist – Integrated English Language Program position. As a client engagement specialist, you will play a key role in organizing, coordinating, and supporting the delivery of services to IELT clients under the direction of the Evening Resource Coordinator. Primary Duties and Responsibilities To manage the established evening Child Care placement program and to liaise with Children’s Cross-Cultural Centre (CCCCC) staff to include children of IELT students in the CCIS Day Care. Monitors the Day Care subsidy payment system. Assists parents with the application process for subsidies. Prepares monthly invoices for Day Care expenses. Manages the waiting list for Day Care in consultation with the Resource Coordinator. Prepare and maintain proper client documentation and reporting, including pre-registering and registering IELTS students who are currently on the waitlist, photocopying necessary documentation. Will meet with clients to provide information on the IELT program and assist with determining a start point and time. Will create the client file to ensure necessary documentation is included or forthcoming. Determine the need for and eligibility for daycare services and follow the steps in (1). Is in constant communication with the Program Coordinator and the Resource Coordinator on the status of intakes (walk-in or appointment), commencement plans, and daycare requirements. Conducts verification of student documents and ensures documents required for the client file are copied and included. Communicate all intake, commencement, and enrollment information to the respective Resource Coordinator. Provides coaching and intervention options to clients who need support and direction. Provides ICARE backup support when deemed necessary. Assist the Program Coordinator and Resource Coordinator on the following: assist with the preparation of rooms for workshop presentations (e.g., arranging chairs/tables, photocopying materials). Prepare daily log sheets for instructors to use. Ensure labs are accessible and orderly for use daily. Participate in the development of marketing materials. Assist with the organization and preparation of graduation ceremonies. From time to time, as part of the team, assume additional responsibilities as determined by the Program Manager. Qualifications and Skills Diploma and experience in Office Administration. Familiarity with Day Care Subsidy specifications/eligibility and application process. Competency with Microsoft Office applications. Training in and experience with a financial database such as payroll, accounts receivable/payable, etc. is an asset. Demonstrated effective communication, interviewing and documentation skills. Ability to work effectively in a team environment. Ability to multi-task and to creatively approach challenging situations. How To Apply Qualified candidates are invited to send resumes and cover letters to hr@ccisab.ca by Monday, November 10, 2025. Please include “Client Engagement Specialist – Integrated English Language Program” in the subject line of your email. NOTE: Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, possibly before the published end date. CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted. Make A Direct Impact on Your Community by Donating to CCIS (Calgary Catholic Immigration Society) We acknowledge all donors who contribute so generously to CCIS. Your contribution honors the courage and resiliency of Alberta’s newest residents. #J-18808-Ljbffr