Client Engagement Specialist

Client Engagement Specialist - Integrated English Language Program

Job Summary

The Calgary Catholic Immigration Society (CCIS) is seeking a qualified individual for the Client Engagement Specialist – Integrated English Language Program position. As a client engagement specialist, you will play a key role in organizing, coordinating, and supporting the delivery of services to IELT clients under the direction of the Evening Resource Coordinator.

Primary Duties and Responsibilities

- To manage the established evening Child Care placement program and to liaise with Children’s Cross-Cultural Centre (CCCCC) staff to include children of IELT students in the CCIS Day Care.

- Monitors the Day Care subsidy payment system. Assists parents with the application process for subsidies.

- Prepares monthly invoices for Day Care expenses.

- Manages the waiting list for Day Care in consultation with the Resource Coordinator.

- Prepare and maintain proper client documentation and reporting, including pre-registering and registering IELTS students who are currently on the waitlist, photocopying necessary documentation.

- Will meet with clients to provide information on the IELT program and assist with determining a start point and time.

- Will create the client file to ensure necessary documentation is included or forthcoming.

- Determine the need for and eligibility for daycare services and follow the steps in (1).

- Is in constant communication with the Program Coordinator and the Resource Coordinator on the status of intakes (walk-in or appointment), commencement plans, and daycare requirements.

- Conducts verification of student documents and ensures documents required for the client file are copied and included.

- Communicate all intake, commencement, and enrollment information to the respective Resource Coordinator.

- Provides coaching and intervention options to clients who need support and direction.

- Provides ICARE backup support when deemed necessary.

- Assist the Program Coordinator and Resource Coordinator on the following: assist with the preparation of rooms for workshop presentations (e.g., arranging chairs/tables, photocopying materials).

- Prepare daily log sheets for instructors to use.

- Ensure labs are accessible and orderly for use daily.

- Participate in the development of marketing materials.

- Assist with the organization and preparation of graduation ceremonies.

- From time to time, as part of the team, assume additional responsibilities as determined by the Program Manager.

Qualifications and Skills

- Diploma and experience in Office Administration.

- Familiarity with Day Care Subsidy specifications/eligibility and application process.

- Competency with Microsoft Office applications.

- Training in and experience with a financial database such as payroll, accounts receivable/payable, etc. is an asset.

- Demonstrated effective communication, interviewing and documentation skills.

- Ability to work effectively in a team environment.

- Ability to multi-task and to creatively approach challenging situations.

How To Apply

Qualified candidates are invited to send resumes and cover letters to hr@ccisab.ca by Monday, November 10, 2025. Please include “Client Engagement Specialist – Integrated English Language Program” in the subject line of your email.

NOTE: Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, possibly before the published end date.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.

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