Customer Operations Specialist

3 days ago

Calgary, Canada Bayer Full time

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**

**Customer Operations Specialist**
- This position strives for the following outcomes:_
- _customers choose Bayer as their preferred provider for their operation_; and_
- _providing the best-in-class service for the Crop Science business to ensure that Bayer and customers’ business goals are achieved in partnership with the customer-facing units._
- Bayer is committed to a flexible hybrid working environment. This is a 12-month term position, based out of the Calgary, Alberta office._

**_What you will do:_**
- _Work & collaborate with assigned customer-facing commercial unit(s), Unit Squads, and Mission Teams to achieve Bayer Crop Science Canada business objectives to deliver outcomes _
- _Order creation and management which includes reviewing customer requested delivery dates, product availability_
- _Execute transactional reconciliation for dealer-to-dealer transfers_
- _Manage returns including seasonal products and empty containers_
- _Actively participate in customer service process improvement projects_
- _Address any immediately resolvable requests (e.g., order entry, product availability, order adjustments, scheduling, product returns, delivery complaints, etc.)_
- _Manage research, resolution, documentation, and communication for complaints & errors_

**_Who you are:_**- _BS/BA in Business, Supply Chain Management, or related fields; or equivalent experience in Order Management or Logistics_
- _Experience supporting order management operations_
- _Strong English communication and administrative skills_
- _Highly organized _
- _Desired_
- _Domain knowledge in operations, business, process analysis, strategy development, behavioral influence, and change management_
- _Key competencies: results orientation, collaboration, agility, decision making, strong communication_
- _Knowledge or experience in SAP and Excel are preferred_
- _French English bilingual is an asset_

**_What we offer:_**
- _Competitive compensation and rewards package_
- _Collaborative, diverse and inclusive culture_
- _Career development and global opportunities_
- _Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings_
- Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose._

**Location**:
Canada : Alberta : Calgary

**Division**:
Crop Science

**Reference Code**:
840572

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