Technical Support Specialist

OverviewMitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America, focused on creating social value through optimizing asset potential and supporting a prosperous, sustainable future. Joining Mitsubishi HC Capital Canada means becoming part of an experienced team offering flexible commercial financing solutions tailored to Canadian businesses. We prioritize a collaborative culture that supports employee well-being, accountability, career development, inclusiveness, positive leadership, and social responsibility through a dedicated sales team and community action committee.AboutWe are seeking a proactive and detail-oriented IT Support Specialist to provide advanced technical support to local and remote users, including complex troubleshooting, system administration, and infrastructure support. You will lead initiatives related to endpoint management, software deployment, and system performance. You will collaborate with cross-functional teams to support enterprise systems and contribute to IT projects and process improvements.ResponsibilitiesProvide Tier 2 support for escalated technical issues across hardware, software, and network systems.Perform root cause analysis and implement long-term solutions for recurring problems.Administer and maintain user accounts, group policies, and permissions in Active Directory and Azure AD.Manage endpoint patching and software deployment using tools such as Intune or KACE.Lead deployment and configuration of enterprise applications and updates.Support virtualization environments (e.g., VMware) and assist with server maintenance tasks.Collaborate with infrastructure and application teams on system upgrades and migrations.Maintain documentation for technical procedures, configurations, and troubleshooting guides.Mentor Level 1 technicians and provide guidance on technical issues.Assist in VOIP and mobile device management, including MDM platforms.Contribute to IT projects, including planning, testing, and implementation phases.Any other project or task related to the position.The Profile We Are Looking ForKnowledge, Skills, and AbilitiesStrong troubleshooting skills across Windows, macOS, Android, and iOS platforms.Proficiency in Microsoft 365, Azure AD, Intune, and endpoint management tools.Experience with virtualization platforms (VMware, Hyper-V).Familiarity with scripting (PowerShell, Bash) for automation and reporting.Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).Experience with ITSM platforms (e.g., Jira, ServiceNow).Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are assets.Bilingual (English and French) to effectively serve clients across all provinces.Education and ExperienceCollege diploma in IT, Computer Science, or related field3-5 years of relevant technical support experience, including Tier 2 responsibilitiesWhat We Have To OfferPermanent full-time positionFlexible work environment with the possibility of working in the offices of: Burlington, ON; Laval, QC; Montréal, QC; Trois-RivièresVacation and flexible leave as soon as you start with usPersonal spending accountCompetitive compensation plan including a bonus programGroup retirement plan including an employer contributionComplete group insurance program paid in part by the companyOpportunities for professional growth and access to an online training platformWellness program focused on mental, physical, financial and social healthEmployee and family assistance program accessible at all timesWe value diversity and are committed to accessibility. If you require accommodation due to disability, please notify the Human Resources Recruiter. #J-18808-Ljbffr