Mobile Mortgage Specialist Assistant

Join to apply for the Mobile Mortgage Specialist Assistant role at TD. 2 days ago Be among the first 25 applicants. Work Location Ancaster, Ontario, Canada Hours 15 hours per week (part‑time minimum). Line Of Business Personal & Commercial Banking Pay Details $23.37 – $31.20 CAD per hour. TD is committed to fair and equitable compensation opportunities for all colleagues and provides growth and skill‑development opportunities. The base pay offered may vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and other business needs. Job Description TD is expanding its Mobile Mortgage Sales Force and seeks performance‑driven individuals to join the Mobile Mortgage Specialist (MMS) sales team, a national retail banking channel responsible for acquiring new mortgage and home‑equity line‑of‑credit business. The Mobile Mortgage Specialist Assistant (MMSA) supports specialists by handling credit administration, customer service, and administrative tasks, enabling specialists to focus on sales and business development while ensuring accuracy, efficiency, and timely commitments. Job Details Part‑time minimum 15 hours; reports to the Manager, MMS Assistants Work volumes received directly from the associated MMS during scheduled hours Primarily remote; can work from home or a specific TD location Flexible scheduling in partnership with the associated MMS and Manager, MMS Assistants Key Accountabilities CUSTOMER Maximize support in credit administration Maintain good relationships with partners; respond to questions, address customer problems, and, when necessary, escalates issues to MMS or DM Gather client documentation after the initial MMS customer meeting and process credit applications Process assigned work volumes accurately and efficiently, supporting the specialist’s timeline commitments Support the customer journey through the deal process while responding to mortgage suite details, product, and policy clarifications SHAREHOLDER Ensure all supporting documentation is received and validated according to internal processes and regulations Contribute to MMS credit quality objectives and exceed individual targets Meet and, when possible, exceed timeline commitments by processing transactions accurately and on time Partner with administrative support groups to facilitate the end‑to‑end credit decision process Support the achievement of business objectives and sales goals Understand and apply bank and business channel operating policies and procedures Contribute to business objectives for operational excellence and support process improvement opportunities Escalate non‑standard or high‑risk transactions/activities as necessary Adhere to the Bank Code of Conduct Be knowledgeable of the full mortgage suite of products and services EMPLOYEE / TEAM Participate fully as a team member, promoting service, quality, innovation, and teamwork while communicating issues promptly Continuously enhance knowledge in own area and participate in knowledge transfer within the team and business unit Actively participate in performance management and coaching sessions to support personal and professional development Participate in team meetings, employee surveys, action planning, and training sessions Assist others to complete assigned duties, fostering a fair, positive, and equitable environment for a diverse workforce Act as a brand ambassador for the business area/function internally and externally BREADTH & DEPTH Requires established customer service skills for routine activities and multi‑step transactions with limited financial impact Broad knowledge of basic product suite supported by the business Understand how duties relate to others in the customer or sales team and how the team integrates with other groups Identify and assess customer problems in straightforward situations; escalates non‑standard issues internally Impact team results through quality of services or information provided to customers Follow RESL procedures and recommend process improvements in the work area Use communication skills to clarify product/process information with composure Require working knowledge and skills developed through formal training or experience Report to a Manager or above What We Are Looking For Minimum 1 year working in a client‑facing and/or administrative role Mortgage/credit lending experience Superior computer/technology skills Proficiency with MS Office suite (Word, Excel, PowerPoint) Highly organized, self‑starter, able to work independently and multitask in a fast‑paced, competitive market Excellent time‑management skills; meet/exceed timelines and SLA expectations from customers and business partners High accuracy and attention to detail Excellent customer service skills with strong interpersonal and communication ability Willingness to work variable hours, including evenings and weekends Bilingual (English/Tagalog) is preferred Who We Are TD is one of the world’s leading financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses across Canada, the United States, and worldwide. TD is committed to leading customer experience, innovation, and growth, and supports colleagues to realize their potential through development conversations, mentorship, and training programs. Our Total Rewards Package Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, retirement plans, paid time off, banking benefits, career development, and recognition programs. Additional Information This opportunity is subject to provincial employment regulations. Each province or territory may have its own requirements. Colleague Development TD offers career development opportunities, performance conversations, an online learning platform, and mentoring programs to help you grow. Training & Onboarding Training and onboarding sessions will be provided to ensure success in the role. Interview Process TD will reach out to candidates of interest to schedule an interview and communicate outcomes promptly. Accommodation TD is committed to inclusivity and welcomes accommodation requests throughout the interview process. Language Requirement (Quebec Only) Sans Objet Seniority level Entry level Employment type Part‑time Job function Finance and Sales Industries Banking #J-18808-Ljbffr