Mobile Mortgage Specialist Assistant

Mobile Mortgage Specialist Assistant (MMSA) TD is growing their Mobile Mortgage Sales Force and is seeking performance‑driven individuals to join our dynamic team The MMSA works closely with specialists to ensure accurate and efficient credit support. Job Details Part‑time, minimum 15 hours per week – reports to Manager, MMS Assistants. Work volumes are received directly from the associated MMS during scheduled hours. Primarily remote; work from home office or a TD location. Flexible scheduling partnered with the MMS and Manager. Key Accountabilities Customer Maximize support in relation to credit administration. Maintain good relationships with partners – follow‑up, respond to questions and ensure customer problems are handled appropriately. Gather client documentation after the initial MMS meeting and process credit applications. Process assigned work volumes accurately and efficiently, supporting the Specialist’s business timeline. Support the customer journey through the deal process while clarifying product details. Shareholder Ensure all supporting documentation is received and validated per internal processes and regulatory requirements. Contribute to MMS credit quality objectives and meet/exceed individual targets. Meet and, where possible, exceed timeline commitments by processing transactions promptly. Partner with administrative support groups to facilitate the end‑to‑end credit decision process. Support the achievement of business objectives by supporting sales goals. Understand and apply bank and channel operating policies and procedures. Contribute to operational excellence and support process‑improvement opportunities. Escalate non‑standard or high‑risk activities as necessary. Be knowledgeable of the Bank Code of Conduct and of the full mortgage suite of products and services. Employee / Team Participate fully as a member of the team, promoting service, quality, innovation, and teamwork. Support the team by continuously enhancing knowledge and participating in knowledge transfer. Actively participate in the performance‑management process and coaching sessions. Participate in team meetings, employee surveys, action planning, and training sessions. Contribute to the success of the team by assisting others as needed. Contribute to a fair, positive, equitable environment that supports diversity. Act as a brand ambassador for your business area/function and the bank, internally and externally. Breadth & Depth Requires established customer‑service skills for routine activities and multi‑step transactions. Broad knowledge of the basic product suite. Understand how assigned duties relate to other team members and integrate with the broader sales cycle. Identify and assess customer problems, escalating non‑standard issues. Impact team results through high‑quality service and information delivery. Follow RESL procedures, recommend process‑improvement opportunities. Use communication skills to clarify product/process information. Leverage working knowledge and skills developed through training or experience. Report to a Manager or above. What We Are Looking For Minimum one year in a client‑facing and/or administrative role. Mortgage/credit lending experience. Superior computer and technology skills, including proficiency with MS Office (Word, Excel, PowerPoint). Highly organized, self‑starter who can work independently and multi‑task in a fast‑paced environment. Excellent time‑management skills; able to meet or exceed timelines and SLA expectations. High-level accuracy and attention to detail. Excellent customer‑service skills, strong interpersonal and communication abilities. Willingness to work variable hours, including evenings and weekends. Additional Information We’re committed to providing the support our colleagues need to thrive both at work and at home. Training & Onboarding Training and onboarding sessions will be provided to ensure success in the role. Interview Process The hiring team will reach out to schedule interviews and provide timely updates. Accommodation Your accessibility is important to us – let us know if you need accommodations such as accessible meeting rooms or captioning for virtual interviews. #J-18808-Ljbffr