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Housing Services Manager

2 months ago


Vancouver, Canada S.U.C.C.E.S.S. Full time
Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. p>

Division: Community Real Estate & Asset Management

Department: Affordable Housing-Multiple Locations

Employment Type: Permanent Full Time (35 hours per week)

Job Summary:
The Housing Services Manager is responsible for the provision of direct housing services to tenants through managing tenant relations, tenant support services/programs, and housing operations. This position also responds to emergencies and calls after hours.

Reports to: Director of Community Real Estate and Asset Management

Key Duties and Responsibilities:

  • Supports the implementation of the organization’s strategic plan and proactively provides input.
  • Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization.
  • Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies.
  • Supports the interview and approval processes for tenants.
  • Responds and takes action on issues and complaints from tenants.
  • Facilitates and supports the tenant council.
  • Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary.
  • Maintains the financial administration of the housing project.
  • Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support.
Audits and improves on monthly rent collection process to ensure efficiency.Prepares annual operating budgets and exercises expenditure controls.Compiles data for reporting; summarizes and analyzes monthly data indicators.

Education, Training and Experience:

  • Post-secondary degree or certification in Real Estate, Finance, Economics, or business administration and minimum of 5 years’ related work experience in property management or equivalent combination of education and experience.
  • Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations.
  • Knowledge of BC Housing Management Commission programs are an asset.
  • Knowledge of community and social service programs for vulnerable populations is an asset.
  • Knowledge of building maintenance is an asset.
  • Knowledge of YARDI is an asset.
  • Excellent customer service skills.
  • Excellent management, supervision, and leadership skills.
  • Excellent relationship-building skills with internal and external partners/stakeholders.
  • Excellent with accounting and managing site finances.
  • Ability to use MS Office suite and business software (e.g. accounting software).
  • Able to work on weekends and evenings as required.
  • Able to respond to emergencies during and after office hours.