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Housing Services Manager
2 months ago
Division: Community Real Estate & Asset Management
Department: Affordable Housing-Multiple Locations
Employment Type: Permanent Full Time (35 hours per week)
Job Summary:
The Housing Services Manager is responsible for the provision of direct housing services to tenants through managing tenant relations, tenant support services/programs, and housing operations. This position also responds to emergencies and calls after hours.
Reports to: Director of Community Real Estate and Asset Management
Key Duties and Responsibilities:
- Supports the implementation of the organization’s strategic plan and proactively provides input.
- Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization.
- Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies.
- Supports the interview and approval processes for tenants.
- Responds and takes action on issues and complaints from tenants.
- Facilitates and supports the tenant council.
- Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary.
- Maintains the financial administration of the housing project.
- Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support.
Education, Training and Experience:
- Post-secondary degree or certification in Real Estate, Finance, Economics, or business administration and minimum of 5 years’ related work experience in property management or equivalent combination of education and experience.
- Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations.
- Knowledge of BC Housing Management Commission programs are an asset.
- Knowledge of community and social service programs for vulnerable populations is an asset.
- Knowledge of building maintenance is an asset.
- Knowledge of YARDI is an asset.
- Excellent customer service skills.
- Excellent management, supervision, and leadership skills.
- Excellent relationship-building skills with internal and external partners/stakeholders.
- Excellent with accounting and managing site finances.
- Ability to use MS Office suite and business software (e.g. accounting software).
- Able to work on weekends and evenings as required.
- Able to respond to emergencies during and after office hours.