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Key Account Manager

1 month ago

Toronto, Ontario, Canada Jobber Full time
Are you a person that wants to empower small businesses?

Then Jobber might be the place for you We're looking for a Key Account Managerto be part of our Sales department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of performance, collaboration, innovation, inclusivity, and transparency is recognized by Great Place to Work, Canada's Most Admired Corporate Culture, and more. Our drive for success has named our business onto Globe and Mail's Canada's Top Growing Companies list, Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500, and awarded Inc Business Media's Power Partner Award for providing transformative technology.

The team:

Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful.

This team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do. They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in.

The role:

Reporting to the Manager, Key Account Management, you will be responsible for managing and growing a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV). You will act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions. You will also play a key role in building a new department within Jobber, focused on delivering high-level customer outcomes for our largest clients.

As a Key Account Manager you will:

  • Work with Jobber's largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
  • Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
  • Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
  • Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
  • Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
  • Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

To be successful in this position, you should have:

  • Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
  • Proven track record of over-achieving and exceeding revenue targets and retention goals
  • Excellent communication, presentation, and negotiation skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Client-focused consultative mindset
  • Proficiency with the challenger sales methodology
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