Senior Director, Corporate and Executive Communications

1 month ago


Old Toronto, Canada Scotiabank Full time
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The Senior Manager, Global Contact Centre Communications is a results-focused leader and strategic thinker, responsible for the development and socialization of an integrated communication strategy. As the Senior Manager, you will oversee the execution of the agreed upon tactics to support the Global Contact Centres (GCC) key business priorities. Specifically, the incumbent will be responsible for identifying and continually leveraging multiple communication platforms, technologies, tools, and resources to drive increased knowledge, deliver effective just-in-time communication and drive employee engagement to deliver an excellent customer experience.

Leverage communications mechanisms within the broader organization to communicate key messages to GCC employees and about the GCC broadly for Global Contact Centres (e.g. li>Contribute to and support the Knowledge Management strategy for the GCC.Demonstrate strong team leadership to motivate and sustain individual and team performance.Identify and support training and developmental needs of team members.Manage staffing requirements and departmental workloads, especially during peak periods.

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