Partner Success Coordinator

Join to apply for the Partner Success Coordinator role at APOLLO Insurance. About APOLLO APOLLO is Canada’s leading insurtech. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape, providing Canadians with comprehensive and cost‑effective tenant and small business insurance. We replace the traditionally painful paper‑based, manual insurance buying process with a simple and immediate digital e‑commerce experience, in line with modern customers’ expectations. We are a team of empowered and driven individuals who are committed to building a great company at the forefront of disrupting a $5 trillion dollar global industry. This position offers a chance for the right candidate to make a significant impact alongside an integrated, dynamic team committed to innovation and shaping the future. We’re humbled to have won multiple awards and recognition, including Insurance Business Canada’s 5‑Star MGA 2025, Prestige Awards Insurance Provider of the Year 2025, Proptech30 2025, Insurance Business Canada’s 5‑Star Claims 2024, and others. What You’ll Deliver APOLLO Insurance is looking for a Partner Success Coordinator to provide support to the Partner Success team, who owns management of the Property Management/REIT partnerships. As we continue to grow, we’re building a Partner Success team that ensures our partners have a seamless and high‑impact experience with our platform. You’ll own the operational side of Partner Success—handling day‑to‑day partner support tickets, resolving tech and data‑related issues, and supporting the team with critical reporting and operational tasks. This is a growth role: you’ll start by managing high‑volume tactical work and evolve into owning relationships with a small portfolio of low‑complexity partners as you ramp up.Remote location: anywhere in Canada. Responsibilities Manage and resolve a high volume of support tickets from partners, focusing on data, integration, and technical issues. Investigate and troubleshoot partner‑facing issues, coordinating with internal teams as needed. Support Quarterly Business Reviews (QBRs) by pulling and preparing relevant data and metrics. Contribute to internal documentation and process improvements to enhance partner support operations. Assist in light project management work for internal initiatives or partner onboarding tasks. Gradually take ownership of a small number of lower‑complexity partner accounts. Track partner performance metrics and help surface insights or patterns to the broader team. Other duties as assigned. Skills And Qualifications Minimum 2‑3 years of experience in a customer‑facing role (e.g., Customer Success, Account Management, Technical Support). Experience working with data, CRMs, and email‑based communication tools. Strong troubleshooting, investigation, and resolution skills. Experience in a startup, SaaS, or B2B environment is considered an asset. Solid organizational skills with some experience in project coordination or project management. Comfort pulling data, formatting reports, and identifying performance trends. Excellent attention to detail—catch the small things others might miss. Strong communicator, both written and verbal. Collaborative and curious mindset—excited to learn and grow with the team. Reliable, accountable, and committed to delivering high‑quality work. What We’re Looking For We believe it starts with our PEOPLE. The APOLLO values: Courage, Adventure, Integrity, Candor, and Desire. We look for teammates who embody these values—whether it’s owning responsibility, sharing ideas openly, seeking the unknown, or striving for greater impact. Benefits & Perks Competitive salary & variable pay Development programs & licensing support Company social events Extended Medical, Dental and Vision care Monthly Wellness Program Autonomy, growth, and the ability to make an impact Community volunteer days APOLLO is an equal opportunity employer. We celebrate and embrace our diverse, inclusive work environment and welcome members of all backgrounds and perspectives to apply. We’re committed to developing and maintaining a culture rooted in our core values—supportive and respectful of all backgrounds. APOLLO is committed to providing an accommodating recruitment process. If you require any accommodation, please email us at careers@apollocover.com and we’ll work with you to meet your accessibility needs. #J-18808-Ljbffr