Senior Account Director | Personalized Content Team

1 month ago

Old Toronto, Canada Dept Full time
We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. p>

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. p>

This role is part of our Personalized Creative team. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behaviors, and shift market share for our clients including eBay, Ancestry, Walmart, and more

As Senior Account Director you will oversee the delivery of a wide variety of campaigns for eBay. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts. You will represent DEPT to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning, not your typical suit.

This is a 6 month contract role located in Toronto. Ideally wants someone to be able to go in office 1-2 times a week.

DAY TO DAY

  • Work in partnership with senior clients to develop annual strategies
  • Oversee teams to develop brilliant digital content (creative, production)
  • Lead, line-manage, motivate, and inspire your team
  • Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
  • Liaise with clients and manage expectations
  • Communicate feedback to designers, copywriters and developers
  • Ensure feedback requirements are met whilst protecting eBay’s values/brand
  • Plan and manage workloads of the team, keeping the Group Account Director and clients apprised of capacity
  • Build a full understanding of eBay’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
  • Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
  • Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews
  • Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
  • Match project tasks with opportunities for development so that employee potential is utilized to the maximum
  • Conduct performance reviews of team members and identify areas for improvement, give feedback, and recommend for promotions or salary increases

YOU

  • A fast learner with a solutions-oriented mindset and strong attention to detail
  • Experience delivering a broad range of multi-channel marketing communications including digital and direct
  • Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations
  • Able to talk about tools and processes used for project management, in addition to creative approach or business strategy
  • Ability to work under pressure and meet deadlines with ease and efficiency
  • Deep understanding of production and interactive processes and experience reviewing creative
  • Commercially driven with experience handling budgets and timelines
  • Proven business development experience and success
  • Resource management skills and ability to handle complex / sensitive issues
  • Experience leading others directly and managing a team

WE OFFER:

  • 15 days holiday (per annum, pro rata)
  • A flexible, hybrid working policy
  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
  • A reputation for doing good. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
  • Tons of Office perks in our Toronto office We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.

    DIVERSITY, EQUITY, & INCLUSION

    At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. span>

    We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

    Want to know more about our dedication to diversity, equity, and inclusion?

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