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Business Manager, VP

3 months ago

Cambridge, Canada Atlas Copco Full time
p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Mission:

The VP & Business Line Manager (BLM) - Aftermarketwill develop and grow Class 1 Inc.’s operations, aftermarket product sales, and technical service functions across Canadat to drive profitable growth in accordance with divisional targets and objectives. The VP & BLM - Aftermarket will also ensure that Class 1 Inc. continues to be recognized as the market leader in providing excellent customer service with highly competent personnel and maintain our, "First in Mind and First in Choice," organizational vision.

As the VP & BLM for Aftermarket, you will report directly to the General Manager and be a key member of the Strategic Management team. Therefore, you will be a driving force for the Company’s overall performance with specific focus on maintaining the image for Class 1 Inc.’b>

  • Lead by example and be the internal champion of a Customer First attitude and embody the quick, accurate turn-around of information to customers through MyMedGas software
  • Develop business plans in line with the strategy for short-term, mid-term, and long-term goals
  • Develop and implement department KPIs for health and safety, aftermarket service and product sales, and marketing strategy with full P&L (profit and loss) responsibility
  • Control of all operational costs, with focus on operational efficiency, utilization, cost recovery and other related divisional KPIs
  • Apply service metrics in accordance with the guidelines and strategies defined by the MGS (Medical Gas Solutions) division and further grow the Aftermarket business to the next level
  • Focus on climbing the medical service ladder to elevate customer penetrationfrom core products and services to advanced products and services
  • Increasing service contract ratios to achieve an optimal 1:1 ratio of equipment sold/installed: equipment serviced
  • Introduce the pro-active maintenance concept and retrofit strategy on all brands leveraging smart hospital concepts while developing the MyMedGas technology within the Canadian market with full connectivity strategy
  • Significantly increase our level of technical competence, working closely with Technical Product Support Manager to support execution of the training matrix and further our reputation as a service leader and provider in the Canadian Healthcare market
  • Evaluate the Customer needs and their potential for further development through regular interaction and support
  • Provide a high level of satisfaction and service quality to the existing service customers with a focus on high retention and low attrition driving growth in promoters
  • Stabilize, grow and reinforce the present organization to assure success in our ambitious growth targets
  • Develop and support a spirit of open communication and fairness in all areas of operations with continuous interaction of all areas of the company utilizing a Customer Centric approach
  • Safeguard integrity and transparency of operations by making sure that FAM (financial administration) reporting is understood and applied
  • Ensure a proactive leadership in health and safety through toolbox meetings and completion of mandatory training
  • Responsible for the Facilities Services team to clearly execute Preventive Maintenance (PM) inspections and maintenance activity, Equipment & Systems Support and Start Ups on Medical Gas Supply Equipment & Systems or other related equipment sold to healthcare facilities
  • Ensure provision of On-Call Service support by Facilities Service Technician teamandService administration activity
  • Involvement in additional projects as required by the business approved by General Manager or MGS division

Supervisory Responsibility:

  • Directing the work of remote service technicians and back-office staff within the Service department
  • Compensation consideration
  • Disciplinary action/counselling
  • Performance appraisal processes
  • Coaching for improvement

To succeed, you will need:

Knowledge:

  • Fluent in English and French would be a considerable asset
  • Strong communication skills and advanced computer literacy
  • Hands on working knowledge of SAP, Power BI, Office 365or similar office tools an asset
  • Good understanding of systems tools and operational processes
  • Experience in Financial Reporting and preparation for Business Review Meetings considered an advantage
  • Medical Gas systems or other similar positive displacement equipment and aftermarket knowledge is an advantage
  • Medical Gas industry knowledge and/or regulatory reporting such as CSA Z7396.1_17 is a strong asset

Educational Requirements:

  • Bachelor’s Degree in engineering or business, or equivalent work experience

Experience:

  • Management experience and good understanding of Atlas Copco financials (specifically related to service)
  • Proven commercial and business experience

Skills:

  • A ‘customer first’ attitude with ability to maintain a professional appearance and demonstrate a positive attitude with customers, industry peers, and fellow employees
  • Ability to think outside the box complimented with a Safety First approach
  • Result-oriented and experienced professional with proven track record in service business and operations or P&L responsibility as Business Line Manager an asset
  • Proven track record of strong leadership and entrepreneurial skills, sound commercial awareness and a drive for team success
  • Strong organizational, time management, problem solving, negotiating, and networking skills
  • Ability to manage people by creating trustworthy and fair relationships

Travel:
Extensive travel across Canada and internationally as required

In return we offer you:

  • On the Job training in the delivery of high-quality customer service to all Class 1 Inc. customers
  • Competitive wage
  • Extended health care plan, dental care, life and disability insurance
  • Company matching RRSP plan
  • Physical wellness subsidy
  • Paid time off (3 weeks’ vacation to start, paid sick days, paid flex days)
  • Emergency travel insurance
  • Employee assistance program
  • Continuous learning opportunities

CAV

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