General Manager

3 weeks ago

Burlington, Canada Accoravillage Full time
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Reporting to the Vice President, Central Canada and US, the General Manager (GM) will provide overall strategic leadership and direction for all aspects of the market, including sales, service, installation, and administration, in an effort to drive new growth and maintain superior customer service delivery. The General Manager will effectively communicate a vision and management philosophy on new and existing HVAC, Plumbing, Water Heater Install / Water Purification, and Electrical business strategy to team members. p>

The General Manager will be responsible for delivering and achieving revenue targets, key acquisition targets, and KPI’s and will be accountable for the financial profitability of the business unit, while ensuring customer service excellence standards are achieved in all departments. He/she will be accountable for long and short-term strategic plans to grow market share, especially within the Business to Consumer (B2C) market. li>

Strategic and Operational Initiatives

  • Provide strategic direction, business planning, and full P&L management.
  • Responsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities, and develop market penetration strategies for new business.
  • Monitor the financial performance of the business and address any operational concerns that could impact results; li>
  • Work closely with Marketing to drive profitable growth in the Region.

People Management

  • Direct and motivate a high-performing team through effective training, coaching, and development of key leadership roles.
  • Consistently set and monitor performance objectives, goals, and criteria; evaluate performance through quarterly performance reviews. li>
  • Develop and ensure business controls and processes are in place to effectively manage sales, service, and installation activities.
  • Build and maintain relationships with key stakeholders, clients, contractors, and suppliers.
  • Post-secondary education in business and equivalent work experience within the utilities industry is preferred.
  • Minimum of 5-7 years’ progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market.
  • Strong leadership, training, and motivation skills with a track record of successfully managing and developing high-performing teams.
  • Strong relationship-building skills; li>
  • Demonstrated problem-solving, strategic planning, decision-making, and project management skills.
  • Strong understanding of customer needs, service, and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions.
  • Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and deliver on outcomes.
  • Reoccurring travel between branches will be required within Halton, Niagara, Hamilton, and Burlington, as well as our corporate head office in North York.

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