General Manager, HBO

4 hours ago

Burlington, Ontario, Canada Reliance Home Comfort Full time
Job Title: General Manager, HBO

Reliance Home Comfort is seeking a highly skilled and experienced General Manager to lead our Home Comfort Solutions team in the Halton, Hamilton, Niagara, and Burlington regions.

Job Summary:

The General Manager will provide strategic leadership and direction for all aspects of the market, including sales, service, installation, and administration, to drive new growth and maintain superior customer service delivery.

Key Responsibilities:
  • Provide strategic direction, business planning, and full P&L management
  • Responsible for driving the growth of the market through developing and implementing strategic business plans to expand market share, capture strategic sales opportunities, and develop market penetration strategies for new business
  • Monitoring the financial performance of the business and addressing any operational concerns that could impact results; utilizing KPIs in all departments to ensure success against forecasts
  • Working closely with Marketing to drive profitable growth in the Region
  • Foster an environment that embodies our Guiding Principles, which shape our daily interactions with each other and our customers and guide our daily business operations
Requirements:
  • A growth mindset: above all else, we're looking for people who are dependable, ambitious, and want to grow with Reliance
  • Post-secondary education in business and equivalent work experience within the utilities industry is preferred
  • Minimum of 5-7 years' progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct B2C experience; preferably within the market
  • Demonstrated strong business acumen with the ability to contribute to the development and execution of strategic plans
  • Results-oriented with a strong sales acumen and robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets
  • Strong leadership, training, and motivation skills with a track record of successfully managing and developing high-performing teams
  • Strong relationship-building skills; ability to develop new and effective relationships with internal and external contacts
  • Excellent verbal and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes
  • Demonstrated problem-solving, strategic planning, decision-making, and project management skills
  • Strong understanding of customer needs, service, and experience with demonstrated ability to analyze and interpret market and consumer data in order to make sound business decisions
  • Flexibility and adaptability; high capacity to work in and lead an evolving organization; establishing new processes, etc.; ability to lead change and act as a change agent
  • Demonstrated capability to effectively and proactively manage time, set priorities, meet multiple and conflicting deadlines, and to deliver on outcomes
What We Offer:

Reliance Home Comfort is a trusted source and has become one of Canada's largest providers of home comfort solutions. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are an equal opportunity employer and welcome applications from candidates of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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