Service and Program Staff

Service and Program Staff (Ticket Staff) - Lively Ski Hill Join to apply for the Service and Program Staff (Ticket Staff) - Lively Ski Hill role at City of Greater Sudbury. This contract part‑time position will support front‑line customer service at Lively Ski Hill. Job Description Section: Recreation ServicesDivision: Parks and Recreation ServicesDepartment: Community ServicesInitial Reporting Location: Lively Ski HillJob Status: Contract Part Time PositionsEstimated Probable Duration: Until March 22, 2026 (weather permitting)Number of Vacancies: 2Affiliation: Non UnionHours of Work: Up to 48 hours bi‑weeklyShift Work Required: Days/Evenings/WeekendsRate of Pay: Group 1 – $18.55 per hour A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal sector check with your application. Main Function Provide front‑line customer service in a designated Leisure program and/or services. Characteristic Duties Provide excellent customer service to all clients. Ensure that users of the service/program comply with the rules established by CGS. Ensure the proper and safe use of all equipment, materials and facility. Handle cash and other forms of payment as required. Handle public complaints within pre‑set parameters. Maintain a clean work area as per regulations, standards and best practices. Advise Supervisor of any problems arising from delivery of service or operation of program. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein. Perform other related duties as required. Qualifications Education and Training Successful completion of Secondary School (Grade X) Education. Must hold current CPR and First Aid Certificate for designated programs/services. Experience Up to six (6) months of related experience. For Ticket Sales and Cashier – experience with handling cash, balancing reports and Ticket Sales system is an asset. Knowledge Of Best practices within areas of responsibility. For Ticket Sales and Cashier – advanced mathematical and computer skills. Abilities To Demonstrate excellent organizational skills. Demonstrate ability to deal with a variety of user groups. Demonstrate effective interpersonal and communication skills when dealing with the general public and staff. Deal with the public in a courteous and effective manner. Demonstrate attention to detail. Work evenings and weekends if applicable. Personal Suitability Mental and physical fitness to perform essential job functions. Language Excellent use of English; verbally and in writing. French verbal skills an asset. Other Requirements Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record will be considered an asset. Provide, at own cost, a Criminal Records Check for designated positions. Competencies Competency Library – Level 1 Proficiency How To Apply If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online. We must receive your resume before 11:59 p.m. on Monday, November 24, 2025. For those providing a French language resume, please also include an English version. Click on the Apply for Job button. Follow the step by step application process. Ensure you have attached a cover letter and resume. Acceptable file types are: .doc .docx .txt .pdf .rtf Once completed, review your application and click on the Submit button. Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e‑mail confirmation to the e‑mail address on your profile. All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager. Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada. Contact Us For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca. Seniority level Entry level Employment type Part‑time Job function Other Industries Government Administration #J-18808-Ljbffr