Program Administrator

**Section**: Housing Services
**Department**: Community Development
**Initial Reporting Location**:199** **Larch Street

**Job Status**: Permanent Position

**Affiliation**: Non union
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: n/a
**Range of Pay**: Group 11 - $3,104.50 to $3,654.70 bi-weekly (Subject to Review)

**The start date will follow the selection process.**

The eligibility to work remotely is to be determined.

**Main Function**: This position is responsible for ensuring proper governance and asset management by housing providers and delivering CGS housing programs and services in support of quality customer service.

**Characteristic Duties**: Under the general supervision of the Manager of Housing Services.

1. Collect and analyse program and financial data on program and operational performance of housing providers. Identify issues and develop options to resolution, ensuring the integrity and timeliness of data provided.
2. Identify and recommend for use, defined measures of program and service financial performance based on CGS policy and provincial requirements. Ensure monitoring and performance reporting processes are integrated with CGS and Ministry reporting processes.
3. Act as primary CGS contact with housing provider staff and boards, tenants, stakeholders, advocates and the public regarding housing programs, legislation, program policy and procedures related to governance, RGI calculations, conflict of interest, maintenance issues, waiting list, eviction procedures and tenant relations. Troubleshoot issues as required.
4. Prepare/deliver training and workshops to housing provider staff, boards and stakeholders.
6. Perform program compliance audits to determine/confirm program eligibility through technical analysis and assessment of service delivery, corporate records, budgets, contracts, financial/program reports, year-end reports and reconciliations.
7. Provide proactive solutions to resolve complex business/program problems. Conduct follow-up and program enforcement.
8. Recommend dissolution of a housing provider board or termination of a housing provider manager as required.
9. Provide human resources functions to housing provider boards regarding recruitment, training, job performance reviews, salary reviews and dispensing of discipline as required.
10. Provide guidance and direction to housing providers regarding policy interpretation, reporting requirements and effective business and property management methods.
11. Participate in housing provider organizational design, budget and rent setting preparation. Review, negotiate and/or revise where required and recommend submissions for approval.
12. Deliver and/or implement CGS/Ministry housing programs. Prepare reports on the experience and effectiveness of service delivery.
13. Assist in determining/assessing community housing needs and recommend solutions.
14. Attend housing provider Board Meetings in a consulting or resource capacity and act as property manager and/or board member during housing provider crisis situations as required.
15. Act as resource person or witness regarding forensic reviews and legal investigations.
16. Prepare relevant components of legal agreements, purchase of service agreements and supporting documentation for approval.
17. Participate on committees as required.
18. Prepare briefing materials, reports, draft correspondence for senior management and council as directed.
19. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
20. Perform other related duties as required.

**Qualifications**:
**Education and Training**:

- Community College Diploma in a related discipline (Business Administration, Social Sciences or Public Administration) from a recognized Community College with Canadian accreditation.
- Additional specialized training (e.g. certificate in Property Management) or a University Degree in a related discipline (Business administration, Social Sciences or Public administration) considered a definite asset.
- Additional education initiatives to update and expand competencies considered an asset.

**Experience**:

- Minimum of five (5) years related experience in the administration of a social program/portfolio or property management.
- Experience in social housing is considered a definite asset.

**Knowledge Of**:

- Applicable legislation and related regulations.
- Social housing issues, policies and programs.
- Principles/practices of property management.
- Horizontal linkages to other relevant governmental levels and services as well as the private sector.

**Abilities To**:

- Understand and meet the needs of customers
- Demonstrate organizational and project management ability.
- Demonstrate ability in human resources functions.
- Demonstrate analytical and problem-solving skills.
- Demonstrate interpersonal skills in dealing with the public, employees, outside groups and agencies.
- Create a