Teller Operations Lead

3 months ago

Oakville, Canada Midwest BankCentre, Inc Full time
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About Midwest BankCentre

Midwest BankCentre is a values-based bank that has been a mainstay of St. Louis community banking since 1906. Our purpose is to help regional communities thrive by creating the conditions to help Main Street, marginalized communities and multicultural markets live into their full potential. We work to empower people, enable business and energize neighborhoods through the strength of our financial services, including personalized consumer and business banking, business cash management, mortgage lending, home equity loans, financial planning and investments, insurance and digital banking.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected in the ways Midwest BankCentre lives its purpose.

A few more facts about Midwest BankCentre:

  • We are ranked as one of the top employers in the region because of our commitment to our team members and the communities we serve.

Essential Functions

  • Manages risk by adhering to all policies and procedures, executing sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • Ensure excellent customer service is followed including handling escalated teller customer complaints.
  • Ability to understand and educate clients on the use of alternative channels to complete banking transactions (ATM, Online banking, Mobile Banking). li>
  • Can be flexible to work weekends and/or extended hours as needed.
  • Assure branch compliance by performing a variety of tasks, including but not limited to, monthly and quarterly teller drawer audits, alarm tests, fraud prevention training, ATM balancing and local, state and federal regulation training.
    • Customer Centric Focus
    • Diversity and Inclusion
    • Act with Integrity
    • Collaboration and Teamwork
    • Results Oriented/Execution
    • Business Acumen

    Skills and Qualifications

    • High School Diploma (or equivalent) is required;
    • A minimum of four years of experience in financial services.
    • A minimum of two years of management experience.
    • Ability to effectively read, write and speak the English language.
    • Personal computer skills with extended viewing of computer screens.
    • Physical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone).
    • Willing and able to work required overtime. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every listed qualification. Midwest BankCentre is recognized nationally for its Diversity, Equity, and Inclusion practices and embraces these practices as a competitive advantage.

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