Technical Lead, IT Operations

7 months ago

Oakville, Canada Pelmorex Corp Full time

**ARE YOU INTERESTED IN A WORKPLACE THAT HAS...**

**Personal Spending Account**
- Up to $500 to spend on anything related to physical, mental or financial well-being (in addition to your Health Care Spending Account)

**17 Paid Days Off (in addition to 13 Personal Days)**
- This includes an extra day off during the month of your birthday - our gift to you

**An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ️**
- Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen

**HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?**

Read about us here (spoiler alertwe are the home of The Weather Network )**Canada’s #1 most trusted brand** in media for the **third year** in a row

**WHY WE NEED YOU? GLAD YOU ASKED...**

As a Technical Lead in the IT Operations team, you will be the leading member of the team that provides operational support in a 24/7 environment. This is a hands-on technical role, primarily focused on improving operational efficiency, leading technical issues, encouraging best practices, providing support and guidance, as well as evaluating new technologies.

This role requires a combination of technical skills, leadership skills, and the ability to collaborate with cross-functional teams. Develop and implement best practices for IT Operations, including incident management, change management, and problem management processes.
- You will help close the gaps in the IT Operations team’s technical skillset. Lead architectural discussions, review, design, estimate, oversight, etc. You are comfortable supporting Linux and Windows based systems, multi cloud (AWS, Azure, GCP) setup, and on-prem VMWare virtualization private cloud. Flawless operations will be your priority, through proactive monitoring, alerting, backup and recovery, and maintenance of infrastructure. You will conduct regular vulnerability assessments to identify and prioritize security weaknesses and provide recommendations for enhancing the overall security posture.

**_
This is a hybrid role. You are required to be at the Oakville office minimum 3 days a week and as needed. You are also required to be on-call on rotation with other Systems Administrators to provide production support after business hours._**

**WHAT's THE DAY TO DAY LIKE?**:

- Conduct investigations of specific operational areas, analyze the performance of existing systems, generate improved designs of these systems, and run pilot implementations in the testing environment.
- Lead the service capacity planning, demand forecasting, software performance evaluation, and system tuning.
- Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
- Collaborate with team members to determine the root cause of problems and best practices for efficient resolution. Implement effective documentation, monitoring, disaster recovery (i.e., back-ups), user support systems and practices.
- Conduct and monitor regular security access and vulnerability diagnostics, and remediate any risks and issues.
- Perform risk assessments of information systems and infrastructure; develop appropriate risk treatment and mitigation options, and effectively articulate findings and recommendations to IT management.
- Make adjustments to processes and methods that the team utilizes in order to improve the performance and effectiveness of the team. Govern standards and best practices, ensuring effective development systems use.

**WE ARE HOPING YOU HAVE**:

- Degree in Computer Science, Computer Engineering or related discipline
- 2+ years of experience managing VMware environments. Hands on experience on VMs, containers, resource pools, vApps, and compute management policies.
- 5+ years of hands-on experience with Microsoft Active Directory and Azure Active Directory.
- Proven experience working with Continuous Delivery pipelines, including implementation of microservices, containers, and Kubernetes deployments.
- Strong understanding of network firewall auditing and policy design, load balancers, SIEM, SOAR, EDR/XDR, IDPS infrastructures and technologies, as well as patch/vulnerability toolsets and processes.
- Hands-on experience with Cloud Services (AWS, GCP, Azure) and on-prem virtualization technologies (VMWare etc).
- Hands-on experience with scripting languages: Perl, Python, PowerShell, bash
- 2+ years of experience with Kubernetes, including supporting tools such as helm and Istio.
- Regular maintenance and updates, patching security vulnerabilities.
- Experience with writing scripts to automate operations, server management, and auto scaling. (preferably using Ansible or Terraform).
- Experience with system performance monitoring and alerting, knowledge of tools such as Grafana/ Prometheus, Kibana.

**NICE TO HAVE**:

- Experience with Openstack deployment and support and configuration management tools, like Puppet or Chef, to automate deployments.
- Good knowledge of networking: router

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