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Cloud networking support specialist

2 months ago


Montreal, Canada Intello Technologies Inc. Full time
p>Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for a Cloud Network Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including networking and related services. Working in a blended call center environment, you will provide real time technical assistance and Networking support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. p>

Here's how

  • Resolving client's technical issues
  • Help companies create their applications and programs
  • Advising the best solutions to reach their objectives
  • Development and improvement of platforms
  • Trainings and meetings with client
Qualifications

You’re the missing piece of the puzzle

Must have:

  • Strong understanding of Linux system & Windows server administration
  • Strong knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.)
  • Strong understanding of network troubleshooting tools (ping, netstat, traceroute/tracert/mtr,dig, route, package analyzer like TCPDump etc)
  • TCP/IP protocol knowledge and ability to use it for troubleshooting of reachability, latency and throughput issues.
  • Familiarity troubleshooting Linux performance (CPU, memory, I/O) and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
  • Understanding and identify issues from reading product logs (VPN, Load Balancer)
  • Resourcefulness and strong research skills
  • Must be proficient in Oral and Written English language to interact with the customer base.
  • Punctuality
Additional Skills

Great to have:

  • Proficiency in French speaking and writing is an asset
  • College diploma in Computer Science or 2 years of equivalent experience
  • Familiarity with VPN and Virtual Private Clouds
  • Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Experience with automation scripting
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)

What we offer you:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility of hybrid work
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners...), interact in English with internal parties (colleagues, internal partners, stakeholders...), as part of this position's main responsibilities, given its international scope.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.