Cloud Infrastructure Support Specialist

1 week ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About Societe Generale

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Societe Generale is a leading international financial institution, dedicated to serving its clients across the globe. With a rich history dating back to 1864, we have established ourselves as a trusted partner for our clients, offering a wide range of financial services and solutions.

Job Description:

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We are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team in Montreal. As a key member of our Digital and Data Service department, you will play a crucial role in providing tools for IT development by leveraging DevOps practices.

The successful candidate will be responsible for ensuring the stability and availability of the software factory's services and tools, adhering to the platform's SLA in a Follow-The-Sun (FTS) support model, operating services in compliance with security regulations, and communicating effectively regarding incidents and planned releases.

You will also assist application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines, support application teams in using the CI/CD tools provided, develop prototypes and conduct Proof of Concepts (POCs) to validate new tools for the software factory, install, upgrade, and maintain tools and new instances, reduce support workload through increased automation and the use of chatbots, contribute to the evolution of the offer on Microsoft Azure Public Cloud, define and implement monitoring KPIs to establish SLOs/SLAs/SLIs and monitor application performance, contribute to documentation and promote the correct use of tools, write internal processes to improve support team efficiency, advocate for best practices on the Continuous Delivery platform and participate in the



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