Inside Sales

2 weeks ago

Oakville, Canada Independent Mechanical Supply Full time

Overview Independent Mechanical Supply (IMS) is a leading distributor of plumbing and heating products. We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines, with HVAC knowledge considered an asset. As part of our team, you will deliver exceptional service, foster customer relationships, and drive sales at the counter. Key Responsibilities Customer Service & Order Management Serve as the primary point of contact for all in‑person customers, providing expert product advice and addressing inquiries. Accurately enter customer orders into the system, ensuring timely fulfillment and delivery. Handle inquiries via phone, email, and in‑person, providing prompt, knowledgeable responses. Vendor Communication Proactively contact vendors for pricing, availability, and ETA on non‑stocked or non‑listed products. Collaborate with vendors and internal teams to resolve pricing discrepancies and ensure competitive product offerings. Relationship Building & Sales Support Foster strong relationships with customers by understanding their needs, delivering tailored product recommendations, and providing exceptional service. Identify potential sales opportunities and collaborate with Outside Sales Representatives (OSRs) to maximize customer satisfaction and sales. Inventory & Stock Management Regularly monitor stock levels to ensure availability. Organize incoming inventory, ensuring accurate stocking and storage for efficient order fulfillment. Product Knowledge & Training Stay current with industry trends and product knowledge to provide the best recommendations and solutions. Assist in training new employees, fostering a collaborative and productive work environment. Problem‑Solving & Conflict Resolution Address and resolve customer complaints and concerns professionally and promptly, ensuring customer satisfaction. Investigate and resolve pricing issues, inventory discrepancies, and other customer‑related challenges. Miscellaneous Duties Maintain an attractive and organized sales counter with visually appealing product displays. Support cross‑departmental collaboration with Purchasing, Admin, and Sales Admin teams to streamline operations. Mandatory Requirements Minimum 2 years of experience with plumbing and heating products. HVAC products knowledge is an asset. High school diploma (or equivalent). Proficiency in computer systems and order entry (experience with AS400 is a plus). Proven track record in a sales or customer service role, preferably in a counter sales environment. Excellent verbal and written communication skills. Ability to manage multiple tasks efficiently, with strong attention to detail. Willingness to work one Saturday per month. What We Offer Competitive compensation. A dynamic, fast‑paced work environment. Opportunity for growth and development within a leading distributor. A supportive and collaborative team culture. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process. #J-18808-Ljbffr

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