Account Manager
20 hours ago
At Dexterra, we create exceptional customer experiences that make our clients shine. p>
As an Account Director (Facility Management and or Janitorial), reporting to the District Manager, you will provide full oversight of services and leadership of our team of staff. In this role, you will be client-facing and responsible for the successful execution of the scope of the project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.
- Understanding that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
- Ensuring a visible Account-level presence to foster and maintain effective working relationships with all Clients
- Aligning key Dexterra contacts with like positions or titles within the client organization and creating a relationship matrix (Web of Influence)
- Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.
- Acting as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
- Ensuring succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
- Having a strategic selling mindset and utilizing the Miller Heiman sales methodology and process
WHO ARE WE LOOKING FOR?
- Minimum of 5 years of operational experience in Integrated Facilities Management
- Federal Government Security Clearance preferred
- Awareness of technical elements needed to deliver services support
- Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies
- A clear criminal record check is required for this role.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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