Customer Service Lead

2 weeks ago


Sydney, Canada Nova Scotia Health Authority Full time
p>Req ID: #

Location: Eastern Zone, Cape Breton Regional Hospital

Department: OPEZ Patient Flow

Type of Employment: Permanent

Hourly FT (100%) x 1 Management/Non Union Position

Posting Closing Date: 19-Dec-24

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

About the Opportunity

Responsible to the Patient Access and Flow Manager, this role is responsible for the coordination of safe, efficient patient care services within Northern Zone facilities and NSH, in accordance with the mission and policies of the Nova Scotia Health with a focus on responding to capacity/patient flow issues, emergency response, bed management, supporting staff and assisting with unanticipated operational issues that must be managed after hours.

Working collaboratively and consultatively with patients/clients, families, management, staff, physicians, community partners, and continuing care providers, the clinical supervisor will apply strategic and analytic thinking to address challenges to achieve the ultimate goal of high quality, safe, and cost-effective services.

  1. Bachelor's degree in Nursing preferred
  2. Bachelor's degree in Physical Therapy, Occupational Therapy, Social Work or related health discipline may be considered
  3. 3-5 Years of experience in an acute care setting, plus 1-2 years working in a supervisory and/or leadership capacity
  4. Demonstrated leadership, planning, organization, time management and conflict resolution skills
  5. Collaborator with demonstrated negotiation skills
  6. Demonstrated minimum of one-year experience in clinical utilization
  7. Demonstrated knowledge and experience working with software programs related to bed utilization
  8. Demonstrated knowledge of continuous quality improvement principles
  9. Demonstrated knowledge and experience in applying the principles of adult education
  10. Demonstrated proficiency in the use and application of the Patient Flow Dashboard (Tableau) and Meditech
  11. Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.



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