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Telework Customer Advocate

1 month ago

Old Toronto, Canada American Income Life Ao - Kekoa Jacobs Full time
Company Overview: Join a leading insurance provider committed to delivering exceptional customer service and comprehensive coverage to our clients. We prioritize innovation, teamwork, and a client-centric approach in everything we do.
Position Summary: We are seeking a dedicated Telework Customer Advocate to join our team remotely. As a Telework Customer Advocate, you will be responsible for providing personalized support to insurance clients, addressing inquiries, and ensuring a positive customer experience. Qualifications:
  • Proven experience in customer service, preferably in the insurance or financial services industry.
  • Strong communication skills with the ability to effectively interact with customers remotely.
  • Detail-oriented with excellent organizational and time management skills.
  • Proficiency in using remote communication tools and software (e.g., virtual phone systems, email platforms).
  • Ability to work independently and prioritize tasks in a remote work environment.
Insurance licensure or relevant certifications are a plus.
Key Responsibilities:
  • Serve as a remote point of contact for insurance customers, assisting with policy inquiries, coverage options, and claims processing.
  • Provide accurate and timely responses to customer questions via phone, email, or online chat.
  • Collaborate with internal teams to resolve customer issues and escalate complex cases as needed.
  • Process policy endorsements, renewals, and cancellations efficiently while maintaining data accuracy.
  • Identify opportunities to educate customers on additional insurance products or services.
  • Handle customer complaints or concerns with empathy and professionalism.
Benefits:
  • Competitive remote-based salary commensurate with experience.
  • Comprehensive benefits package including health insurance and retirement plan options.
  • Work-life balance with flexible scheduling and telecommuting opportunities.
  • Ongoing training and professional development to support career growth.
How to Apply: If you are passionate about customer advocacy and enjoy working remotely, we encourage you to apply for this exciting opportunity Please submit your resume and a cover letter highlighting your relevant experience and interest in the Telework Customer Advocate position.
Join us in making a positive impact on our customers' lives through exceptional telework customer service

Original job Telework Customer Advocate posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr

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