Damage Insurance Agent

OverviewJob DescriptionThe role at RBC Insurance Advice Centre offers flexibility and fulfilling work. As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone, providing insurance advice and options to help clients protect what’s important to them. You’ll be empathetic, helpful, friendly, and provide clear, upfront insurance advice. With every conversation you’ll be curious, caring and detail-oriented, focusing on problem-solving and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, and referring them to partners within the organization.What will you do? Responsibilities Provide insurance advice and solutions to clients based on their needs through inbound calls Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies Use procedures effectively and seamlessly during conversations with clients Cultivate and maintain relationships with partners to work as one RBC team What do you need to succeed? Must-have Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario other than Life and other provinces (training offered by RBC to obtain certifications) Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs Exceptional customer service skills with the ability to build strong relationships and connect with clients Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm Digital literacy across a broad range of services (i.e., smartphones, tablets, laptops, etc.) Nice-to-have Post-secondary education Knowledge of insurance products Customer service and/or sales experience in a contact centre environment What's in it for you? Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, RBC provides the tools to build your career and life Award-winning team collaboration and opportunities to contribute to diversity and inclusion initiatives A comprehensive Total Rewards package prioritizing wellbeing, including flexible benefits, competitive compensation, and stock options A supportive, inclusive team and company culture that values your unique perspectives and experiences Leaders invested in your success with opportunities to learn and grow through learning programs Flexible work arrangements and leadership support for personal and professional needs Opportunity to have real impact on clients and communities RBC software tools RBC is committed to supporting flexible work arrangements where available, conditioned on meeting technological and confidentiality requirements of the role (private space, Internet connectivity, etc.). Details to be discussed with Hiring Manager. Job details Address: 1 PLACE VILLE MARIE, MONTRÉAL City: Montréal Country: Canada Work hours / week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-04 Application Deadline: 2025-12-01 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. RBC is committed to inclusion and equal opportunity employment and fostering a workplace based on respect, belonging, and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. #J-18808-Ljbffr