Business Operation Manager H/F

4 weeks ago

Old Toronto, Canada Manulife Full time
p>Join our Global Enterprise Technology Services Team

Reporting to our AVP, Product Management; our Senior Director will be leading our technical and operations teams in collaboration with our North America and Asia partners.

  1. Lead and manage the Global Database Practices, and Operations Team, providing guidance, mentorship, and support to team members.
  2. Develop and implement database management strategies tailored to the regional teams, ensuring optimal performance, reliability, and security, while promoting the adoption of various patterns and robust data governance practices.
  3. Stay updated on industry standard processes and emerging technologies in database management, patterns, and data governance, and make recommendations for their implementation in the context of Asia and North America. Leverage AI to identify task automation opportunities such as data modeling, schema design and performance optimization.
  4. Define and enforce database standards, policies, and procedures to ensure data integrity and security, considering regional regulations, best practices, and principles.
  5. Drive initiatives to ensure compliance with data protection regulations and standards relevant to Asia and North America, while promoting the adoption of supported patterns for secure and efficient operations.
  6. Monitor and analyze database performance metrics, and implement improvements to enhance efficiency and reliability.
  7. Provide operational support for database systems in Asia and North America, including performance tuning, and incident management, addressing the specific needs of each region.

Requirements:

  1. 10 years+ related technical leadership experience in managing and leading regionally diverse technical and delivery teams.
  2. In-depth knowledge of database management systems such as Oracle, SQL Server, MySQL, and NoSQL databases, with an understanding of their relevance to the Asia and North America regions and the ability to drive data governance initiatives.
  3. Solid understanding of data protection regulations, processes for data security, and robust data governance principles, particularly in the context of Asia and North America.
  4. A strategic approach with the ability to drive innovation and continuous improvement in database practices, operations, patterns, and robust data governance, with a focus on the needs of teams in Asia and North America.
  5. Expertise in database migration from on-premises to cloud environments, as well as conversion between different database types.
  6. Flexible work policies and strong work-life balance.

    Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.

    Continuous innovation
    We invite you to help redefine the future of financial services.

    Delivering the promise of Diversity, Equity, and Inclusion
    We foster an inclusive workplace where everyone thrives.

    Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

    About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. p>

    Manulife is an Equal Opportunity Employer

    At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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