Delivery Director

4 weeks ago

Old Toronto, Canada Backbase Full time

You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.

With this portfolio you will create both value for the Customer and the Backbase Product. You will work together with the Customer to see whether bespoke feature requests can be transformed into our standard Backbase product, creating mutual benefit.

Process: providing delivery best practice insights and advice.

Escalation on program delivery before Executive Management.

All projects within the portfolio will report to you. You will not be responsible for hiring, firing and appraisals. You steer and monitor all the projects, step in when needed, but focus on enabling the teams to execute at full efficiency.

For new projects or product features you will decide which department/team should execute it and work together with operations to make a staffing plan.

Ensuring alignment of roadmaps - Client and Backbase; how do we influence each other and drive ongoing strategic alignment of roadmaps, new feature creation, and strengthening of the overall vertical solutions.

Understanding clients' digital strategy, the plan in place to realize the strategy, progress against that plan, and how Backbase supports this effort.

Relationship management: driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase to steer program.

Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement.

You will spend about half of your time on-site at various Customer locations.

Tactical stakeholder management with the tier one System Integrator that is involved with the customer.

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