Delivery Director

2 weeks ago

Old Toronto, Canada Backbase Inc. Full time
p>You lead one, possibly two, global Customer Accounts together with a customer success and technology director. p>

Overall Delivery Success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value. Creating an account plan together with sales and technology. Identify quick wins and long term opportunities to help drive operational value.

What you'll do

You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.

Process: providing delivery best practice insights and advice.

Escalation on program delivery before Executive Management.

All projects within the portfolio will report to you. You will not be responsible for hiring, firing and appraisals. You steer and monitor all the projects, step in when needed, but focus on enabling the teams to execute at full efficiency.

For new projects or product features you will decide which department/team should execute it and work together with operations to make a staffing plan.

Understanding clients digital strategy, the plan in place to realize the strategy, progress against that plan, and how Backbase supports this effort.

Relationship Management

Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase to steer the program.

Helping to create and maintain the right culture and working environment; p>

You will spend about half of your time on-site at various Customer locations.

Tactical stakeholder management with the tier one System Integrator that is involved with the customer.

Who you are
  • Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. We are a global, young-spirited, diverse (45+ nationalities), fast-growing and leading FinTech company. Agile is our middle name and we love pushing innovation in the digital banking world. We’ve always got room for new, creative talent to push us further. li>
  • We are organized to support you. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. p>Benefits

    Modern: Cool new office space.

    Insurance: Health and life insurance, dental, vision care, and more.

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