Area Manager, Market Management

3 weeks ago


New Tecumseth, Canada United Services Group Full time
h3>Area Manager - London - Cleaning Industry

Tuesday, November 19, 2024

About Us

We are an established Canadian facility maintenance company providing a variety of services to large retail and commercial businesses nationally. We offer a competitive compensation and benefits plan including health, dental, vision, and a pension plan after 1 year.

Department Purpose/Function

The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships and to lead the implementation of the customer scope of works (SOW) within Janitorial Services.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

  • Customer Experience & Retention
  • Performance of our Partners & Cleaners
  • Overall Store Operations (Including store budgets, profitability & KPI’s)
  • Quality Standards & Audits
  • Training
  • Cost Management
  • Increasing Revenue & Profits per Store and Customer Banners

Planning & Budgeting:

  • Participate in the development and implementation of annual plans by customer banners.
  • Implement store level budgets.
  • Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

  • Build strong relationships with customers and business partners at store level.
  • Act as the single point of contact at store level for communication between United and the customer.
  • Address store level customer concerns and provide timely and effective solutions.
  • Support Regional Management on all face-to-face meetings with key customer stakeholders.

Internal Communication:

  • Lead and coordinate all store level communication with United Partners.
  • Set expectations with Partners, provide training, coaching & mentoring.

Process Compliance:

  • Lead all process initiatives/implementation at store level.
  • Responsible for managing business using United technologies provided.

Cost Management & Controls:

  • Responsible for store level financial activities related to billing, invoicing, and budgets.
  • Monitor asset inventory, including equipment and supplies at store level.

Workforce & Performance Management:

  • Co-Lead Performance Management for Partners as per United reports.

Recruitment, Training & Development:

  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
  • Lead In-Store Partner Training and support Partner Effectiveness in overall training program.
  • Work in compliance with all United, legal & health & safety policies.
  • Protect company assets from damage and misuse.
  • Ability to work flexible shifts on a rotation basis.

Skills:

  • Business acumen
  • Communication Skills: Active listening, verbal, and written communication skills
  • Advanced Technology competency
  • Expertise in floor-care and cleaning procedures is an asset.
  • Process and compliance driven.
  • Superior time management and problem-solving skills.

  • Area Manager

    4 months ago


    New Tecumseth, Canada United Services Group Full time

    About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Department Purpose/ Function The purpose of the Customer Experience & Retention...

  • Produce Clerk

    7 months ago


    New Tecumseth, Canada Vince's Market Full time

    Vince’s Market is an independent grocery chain with locations in Sharon, Newmarket, Uxbridge and Tottenham, Ontario. The first Vince’s was established in Toronto in 1929, and since then we’ve built a strong reputation for fresh foods, personalized service, and great value. But don’t just take our word for it - Vince’s Market has been recognized as...

  • Bakery Clerk

    6 months ago


    New Tecumseth, Canada Vince's Market Full time

    Vince’s Market is an independent grocery chain with locations in Sharon, Newmarket, Uxbridge and Tottenham, Ontario. The first Vince’s was established in Toronto in 1929, and since then we’ve built a strong reputation for fresh foods, personalized service, and great value. But don’t just take our word for it - Vince’s Market has been recognized as...

  • Produce Clerk

    2 months ago


    New Tecumseth, Canada Vince's Market Full time

    Vince’s Market is an independent grocery chain with locations in Sharon, Newmarket, Uxbridge and Tottenham, Ontario. The first Vince’s was established in Toronto in 1929, and since then we’ve built a strong reputation for fresh foods, personalized service, and great value. But don’t just take our word for it - Vince’s Market has been recognized as...


  • New Westminster, Canada Prospera Full time

    h3>DescriptionTEAM LOCAL is hiringBuilt on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members....

  • Store Manager

    4 months ago


    New Tecumseth, Canada Ardene Full time

    **Location Details**: Alliston Mills Shopping Centre **PostalCode**: L9R 1P8 **Category**: Retail **Requisition Number**: 16077-450-SM-FT **Date Opened**: September 4, 2024 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Full Time **Education**: High School Diploma or equivalent **Career Level**: Manager (Supervisor of staff) **Who...

  • assistant manager

    3 months ago


    New Tecumseth, Canada Tim Hortons Full time

    Work Term: PermanentWork Language: EnglishHours: 30 to 44 hours per weekEducation: Secondary (high) school graduation certificateExperience: 2 years to less than 3 years or equivalent experienceWork settingRural areaTasksDetermine type of services to be offered and implement operational proceduresConduct performance reviewsCost products and servicesOrganize...

  • assistant manager

    3 months ago


    New Tecumseth, Canada Tim Hortons Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 to 44 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork settingRural areaTasksDetermine type of services to be offered and implement operational proceduresConduct performance reviewsCost products and...


  • New Westminster, Canada Tiny Scholars Full time

    We are happy to say that we are looking for a **Digital Marketing Manager **to join us at **Campus Support, New Westminster, BC.** **Position**:Digital Marketing Manager **Location**: New Westminster, BC, On-site **Job Status**: Full-time, Permanent **Reporting To**: Head of Marketing **Work Hours**: 8:00 AM - 4:30 PM **Salary Range**: $80,000 -...

  • Produce Manager

    6 months ago


    New Westminster, Canada Joy Farm Market Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Supermarket/grocery store **Tasks**: - Manage staff and assign duties - Determine merchandise and services to be sold - Implement price and credits policies - Locate, select and procure merchandise for resale - Develop and implement...

  • Restaurant Manager

    7 months ago


    New Tecumseth, Canada A&W | AWGTA Full time

    Be part of a mature, fun leadership team and excel your career with A&W! A&W takes pride in offering our employees a working environment that is based on respect and listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun and experienced leader who loves A&W as much as they love leading a diverse team from their...

  • Produce Manager

    7 months ago


    New Tecumseth, Canada Beeton Foodland Full time

    **Produce Manager** The Produce Manager is responsible for conducting themselves in a professional, responsible, accurate and timely manner. You will deliver excellent customer service, fulfill customer needs and actively contribute to our team. - Maintain all food safety policies and procedures - Provide customer service to meet, or exceed, customer...


  • New Westminster, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager team to live and work at our one of our properties in **New Westminster**.** This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom...


  • New Westminster, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager Team to live and work at one of our properties in **New Westminster**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom apartment.** **What we...


  • New Westminster, Canada Douglas College Full time

    **Work Arrangements** - Regular hours of work are typically 9:00 am to 5:00 pm, Monday to Friday. Occasional travel, and travel between Douglas College’s locations as required**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices...


  • New Westminster, Canada Douglas College Full time

    Manager, International Marketing and RecruitmentInterested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca.This position will remain open until filled.Please ensure your resume clearly explains how you meet the required knowledge, skills, and abilities of the position...


  • New Westminster, Canada Douglas College Full time

    Manager, International Marketing and RecruitmentInterested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca.This position will remain open until filled.Please ensure your resume clearly explains how you meet the required knowledge, skills, and abilities of the position...


  • New Denver, British Columbia, Canada Government of Canada - Western Full time

    Job Description:We are seeking an experienced and skilled Resort Manager to join our team at the Government of Canada - Western.About the Role:The Resort Manager will be responsible for overseeing the daily operations of the resort, including supervising staff, managing budgets, and ensuring exceptional customer service.Key Responsibilities:Develop and...


  • New Tecumseth, Canada A&W Full time

    Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been...

  • Marketing Manager

    2 months ago


    New Westminster, Canada Primacorp Ventures Full time

    **About us** CDI College is Canada's largest private college network with over 50 years of educational excellence with 23 campuses in British Columbia, Alberta, Ontario, Quebec and Manitoba. Our innovation and dynamism shine through a range of forward-thinking programs. We are a leading Canadian career training institution, dedicated to quality education...