Revenue Operations Manager

EviSmart is a rapidly growing B2B SaaS company revolutionizing healthcare operations software, with a focus on dental and medical workflow automation. With proven product‑market fit and strong customer retention, we’re entering an exciting growth phase — scaling from $13M to $50M and beyond. We’re looking for a hands‑on Revenue Operations Manager to build and own our sales infrastructure from the ground up. This is a high‑impact, in‑office role based in Vancouver, reporting directly to the CEO and working closely with our Sales, Marketing, and Customer Success teams. The Opportunity This is not a maintenance role — it’s a build‑from‑scratch challenge. You’ll architect the systems, playbooks, and processes that will power our next stage of growth. We’re looking for a builder and operator who can move fluidly between strategy and execution — someone who’s as comfortable writing a sales script as they are presenting performance insights to the executive team. Your Responsibilities Phase 1: Build the Foundation (Months 1–3) Design and implement EviSmart’s first comprehensive sales playbook from scratch Build and optimize CRM workflows and automation in Salesforce Create qualification frameworks (e.g., MEDDIC/BANT) for the sales team Develop sales enablement tools — scripts, templates, training materials Establish baseline metrics, dashboards, and reporting systems for visibility and accountability Audit existing pipelines and processes to identify bottlenecks and quick wins Phase 2: Drive Performance (Months 4–6) Analyze conversion data and improve key metrics such as win rate, sales cycle time, and lead quality Lead weekly pipeline reviews and develop actionable insights for leadership Train and coach SDRs/AEs on new processes and tools Partner with Marketing and Customer Success to refine handoffs and optimize revenue flow Document all systems for scalable, repeatable execution Phase 3: Scale the Engine (Months 7–12) Hire, train, and lead the first Sales Development Representative (SDR) Build forecasting, quota, and performance frameworks for the growing team Advance CRM and reporting capabilities to support data‑driven decisions Transition from builder to manager, preparing to lead the full revenue operations function What We’re Looking For Must‑Haves 3–5 years of experience in B2B SaaS Sales Operations, Revenue Operations, or Sales Enablement Proven experience building systems and processes from scratch (not just optimizing existing ones) Deep understanding of SMB or mid‑market SaaS sales cycles (60–90 days, consultative approach) Hands‑on experience with CRM implementation, workflow automation, and reporting (Salesforce preferred) Strong analytical skills and metrics‑driven mindset Comfortable being a doer and builder— you’ll create, implement, and iterate yourself Must be based in or willing to relocate to Vancouver, BC (this role is 100% in‑office) Nice‑to‑Haves Prior experience as an SDR, AE, or in a quota‑carrying sales role Background in healthcare, dental technology, or workflow SaaS Experience working with distributed or offshore teams Knowledge of sales methodologies like MEDDIC, Sandler, or Challenger Experience scaling sales teams from 5 to 20+ reps What You’ll Gain Opportunity to build the revenue operations function from the ground up Direct collaboration with founders and executive leadership Clear growth path to VP of Revenue Operations as we scale Comprehensive benefits including health, dental, and vision MacBook Pro/PC + work setup Travel opportunities to our global offices (Manila, Seoul) Who You Are You thrive in fast‑moving, unstructured environments and love turning chaos into systems. You're the type who can say: “I built the first sales playbook at my last company and improved win rate from 18% to 27%.” You're excited to build, measure, and optimize — not just maintain. You take pride in details, care about metrics, and can operate both as an architect and a hands‑on executor. EviSmart is an equal opportunity employer. We value builders, innovators, and systems‑thinkers from all backgrounds. #J-18808-Ljbffr