Accounts Receivable Analyst

Location 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 About Shoppers Drug Mart At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is a great place to shop and work. Why this role is important Reporting to the Accounts Receivable Manager, the Accounts Receivable Analyst maintains assigned account receivables, providing courteous and professional customer service while ensuring timely collections. Principal Accountabilities Provide exemplary customer service via phone and email, adhering to Shoppers Drug Mart standards. Contact customers to discuss past‑due accounts, understand reasons for non‑payment, and outline payment options. Ensure timely issuance and mailing of invoices. Process credit card payments and accurately apply payments to outstanding balances. Investigate and resolve payment discrepancies involving customers, insurance companies, pharmacies, and government ministries. Make necessary accounting adjustments reflecting customer insurance coverage and eligibility. Establish payment arrangements and follow up to ensure timely resolution of outstanding accounts. Monitor delinquent accounts and initiate collection processes as appropriate, including credit holds and referrals to collection agencies. Prepare account statements upon request and complete fiscal period‑end tasks. Complete and submit manual claims to payers and maintain accurate customer documentation. Collaborate effectively with internal departments to resolve billing and coverage issues. Log all communications and follow‑up activities in the Patient Connect Portal. Meet or exceed defined performance objectives and targets on a regular basis. Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately as per policies. Recommend and implement process improvements to enhance departmental efficiency and productivity. Support cross‑functional projects and ad‑hoc tasks as needed. Skills and Qualifications College diploma or university degree in Accounting. Minimum 2 years’ work experience in Accounts Receivable or Collections. Computer literate with the ability to learn new programs quickly; proficiency with MS Word and MS Excel is mandatory. Ability to work independently as well as collaboratively within a team. Strong organizational skills with the ability to prioritize and schedule daily activities while working under tight deadlines. Excellent communication skills with the ability to interact professionally and effectively with external customers. Customer‑focused attitude with strong listening skills to understand customer needs. Capability to deal effectively with a diverse range of people using judgment, tact, and sound decision‑making skills, including in conflict situations. Strong attention to detail. Demonstrated ability to handle stress effectively and thrive in a fast‑paced environment. Commitment to excellence and the quality process. Prior experience in the healthcare or pharmaceutical industry is preferred. Experience with SAP system is preferred. Bilingual (French and English) is an asset. Why Work at Shoppers Drug Mart Acting as consultants, supporting internal customers and the Associate‑Owners, you will gain experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. How You’ll Succeed We seek great people to continually strengthen our culture. If you are open‑minded, responsive to change and ready for the challenges of a fast‑paced retail environment, we encourage you to apply. Employment Type Full time Role Type Regular Accommodation and Diversity Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Apply If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #J-18808-Ljbffr