Retail Business Manager

2 weeks ago


Ottawa, Ontario, Canada Rogers Communications, Inc. Full time

Retail Business Manager Role Overview

As a Retail Business Manager at Rogers, you will play a crucial role in driving small business sales through various retail channels. Your primary responsibility will be to provide store support, manage regional programs, and build local small business sales networks.

You will work closely with front-line staff and Regional Managers to ensure mindshare, competency, and support are available for our sales representatives. Additionally, you will liaise between head office and local teams to resolve pricing, marketing, and support issues.

Key Responsibilities:

  • Work directly with front-line staff and Regional Managers to ensure mindshare, competency, and support are available for sales representatives.
  • Liaise between head office and local teams to resolve pricing, marketing, and support issues.
  • Communicate relevant information from head office to the front line and manage inquiries and escalations.
  • Analyze sales reports to identify sales gaps and trends.
  • Conduct sales planning sessions and execute tactical initiatives.
  • Engage in store visits and communicate with head office to flag sales gaps.
  • Work cross-functionally to achieve sales goals and provide onboarding support for new hires.
  • Provide feedback on market offer performance and sales coaching.

Requirements:

  • Minimum 5 years of experience in sales, preferably in the telecommunications industry.
  • Experience working with a sales quota and commission structure.
  • Highly motivated sales professional with experience influencing indirect partners.
  • Strong organizational and time management skills to meet deadlines and handle changing priorities.
  • Strong oral and written communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment and manage multiple priorities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work in a fast-paced environment and under pressure with tight deadlines.
  • Willingness to work flexible hours.

We value diversity and inclusion at Rogers and believe that everyone who applies for a job will be considered. As a condition of employment, a pre-employment background check will be conducted, including a criminal background check. Depending on the role, a credit check and driver's abstract may also be required.

Benefits:

  • Health and well-being benefits
  • Donation matching
  • Paid time off for volunteering
  • Wealth accumulation including pension plan and employee stock options
  • Generous employee discounts
  • Leadership development, mentorship, and coaching programs


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