Director of Operations

This is your opportunity to build and lead world-class teams to deliver an exceptional service experience in our pursuit to be the best-loved operator of one-of-a-kind luxury hotels, resorts, and residences in the world. Inspire and motivate others to levels of exceptional performance to ensure our guests become raving fans and our teams love working here. Reporting to the GM, this is a senior member of our Executive Team and has accountability for all operating departments. A champion of the brand and our values, this role plays a meaningful contribution to achieving our desired financial results.

The Director of Operations is responsible for oversight of all operational aspects of the resort including the Restaurant, Bar, Spa, and Housekeeping. Additionally, In-Room Dining, Pool, and Private Dining will report directly to you. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the resort's operation. Responsibilities include, but are not limited to:

• Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork.
• Ensuring each department meets budgeted payroll and other expenses.
• Developing and recommending revenue enhancement strategies.
• Recruiting, supervising, and directing the management staff.

Maintain complete knowledge of:

• All hotel features/services, hours of operation.
• All room types, layout, décor, appointments, and locations.
• All room rates, special packages, and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day.
• Scheduled daily group activities.
• All menu selections available in all outlets.
• F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation, and price ranges.
• P.O.S. and manual procedures.
• The department's financial standing at all times (month-to-date and year-to-date).

Conduct performance reviews, coaching and counseling, and disciplinary action as needed for direct reports in accordance with Hotel and Company standards.

Ensure that all Hotel and Company standards of service are adhered to in each of the six departments.

Ensure that each department meets all applicable Relais & Châteaux standards for service and product.

Ensure that all Hotel and Company standards of safety are adhered to in each department.

Hire, train, develop and hold team members accountable to Auberge Resorts standards.

Ensure all team members receive appropriate initial training and are trained in accordance with their function, that they have the proper certificate and licenses and attend the appropriate company mandated trainings and meetings.

Conduct guest room walkthroughs regularly to ensure that they meet all applicable Hotel standards.

Research and recommend process improvement as needed in each department.

Participate in and support hotel and company efforts towards sustainability and environmental initiatives.

Procure organic and sustainable product as needed for guest rooms.

Research and recommend hotel amenities as needed.

Ensure items are ordered for Capital for all areas.

Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough, and timely communication with all departments prior to, during, and after guest's stay.

Ensure that special guest requests are handled appropriately in accordance with Hotel and Company standards.

Liaise directly with Director of Guest Services regarding specific guest issues.

Liaise directly with Director of Facilities regarding property and guest room maintenance.

Develop and recommend revenue enhancement strategies for Room Service and Pool Departments.

Maintain knowledge and understanding of monthly Profit & Loss Statement.

Ensure each department meets budgeted payroll and other expenses.

Ensure compliance with staffing and labor standards in order to properly control labor expense.

Review daily revenue and labor reports, ensuring that any inaccuracies are addressed with Finance Department.

Ensure accounting procedures are administered properly by staff.

Oversee the development of annual departmental budgets.

Consistently strive to maximize revenue and occupancy. Be fully aware of budgeted revenues and expenses.

Monitor and analyze the payroll to ensure maximum effectiveness towards guests' services while realizing full profit potential.

Review weekly staff and manager schedules adhering to labor standards and laws as outlined. Ensure that they are in accordance with anticipated business demands, make changes as business demands.

Access all functions of computer systems according to established procedures and standards.

Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork.

Participate in Hotel's Executive Committee and demonstrate appropriate leadership skills for this role.

Hold consistent departmental meetings.

Attend Executive Committee Meetings, Managers' Meetings, Safety Committee Meetings, morning arrivals meeting, and all training meetings as scheduled. Ensure that information from these meetings is communicated to all employees as needed.

Respond properly and take a supervisory role in any resort emergency or safety situation as well as ensure the proper control and instruction of said emergency procedures.

Follow all company and resort policies, including those of Finance, Human Resources, the Employee Handbook, and the Auberge Resorts Policy Manual.

Assume responsibility for hotel operation and Executive Committee leadership in the absence of the General Manager.

Annual Salary Range: $140,000 - $150,000

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French 'joie de vivre' and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside but also competitive pay, benefits, and a challenging, fun working environment.

Qualifications:

• Five or more years' operating experience in a similar capacity within a luxury hotel.
• Preferably with both Rooms and Food & Beverage experience.
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and strong communication skills.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.