Director of Service Operations Excellence

6 days ago


Edmonton, Alberta, Canada Government of Alberta Full time

The Government of Alberta is seeking a highly skilled Executive Director to lead the Client Service Operations team. This strategic leadership role is responsible for ensuring the efficient and effective delivery of shared services across government, with a strong focus on client service excellence, innovation, and best practices in financial, payroll, benefits administration, and fixed asset accounting.

As the Executive Director, you will oversee two primary operational teams: Finance Operations and Employee Services. You will be responsible for developing and implementing business strategies that align with corporate goals, promoting innovation, and ensuring effective internal client relationship management.

The ideal candidate has extensive experience in strategic planning, financial planning and management, payroll systems, benefits and pension administration, and information management systems. They should possess exceptional executive leadership and project management capabilities, with a proven track record of driving performance through effective coaching and mentoring for continuous improvement.



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