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Client Advisor

1 month ago

Toronto, Ontario, Canada Richemont Full time

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Client Advisor

IWC | Toronto, ON, Canada

MAIN PURPOSE

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

KEY RESPONSIBILITIES

  1. Hosting clients and other stakeholders with the ability to provide personalized customer experience.
  2. Acknowledge selling of watches, accessories and services as main task and exceed turnover targets set by the Boutique Manager.
  3. Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients.
  4. Find ever new and creative means to exceed client's expectations.
  5. Establish strong personal relationships with clients from different backgrounds.
  6. Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day-to-day basis.
  7. Handle customer service requests and respective processes.
  8. Know IWC's history, products and partnerships as well as the watch and luxury industries.
  9. Deliver outstanding client service and treatment to make a clear difference vs. competition.
  10. Act as a brand ambassador in and out of the boutique.
  11. Organize and execute all operational tasks in detail and with care.
  12. Maintain the boutique according to global IWC visual merchandising standards.
  13. Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
  14. Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc.) to participate in the boutique administration and elevate the BTQ KPI.

QUALIFICATIONS

Education

  • 3-5 years of experience in sales or hospitality.
  • Applicants with a background in Sales or Hospitality preferred.

Technical Skills/Abilities

  • Fluent in English.
  • Comfortable with video chat software.

Personal Skills

  • Strong team player mindset.
  • Excellent communicator with ability to develop strong networks.
  • Curious and resourceful. Able to work independently on creating sales leads.
  • Result-oriented and driven.
  • Strong selling skills.
  • Accountable and reliable.
  • Able to handle a large diversity of tasks in a timely manner, very organized and disciplined.
  • High emotional intelligence and general education.
  • Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior.
  • Able to adapt approach individually to respective client.
  • Open and outgoing personality.
  • Demonstrate eagerness and enthusiasm to learn and grow.
  • Creative, curious and versatile with good interpersonal competences and empathetic.
  • Has perfect manners and can maintain a conversation elegantly.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company-sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

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