Client Advisor

4 days ago

Toronto, Ontario, Canada Richemont Full time

Vacheron Constantin | Yorkdale Mall, Toronto, ON

ROLE OVERVIEW

As an Ambassador of the Maison, a Client Advisor achieves and exceeds sales targets as directed by management and proactively develops a client portfolio. A Client Advisor ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

This role reports operationally to the Boutique Manager.

KEY RESPONSIBILITIES

  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.
  • Adapt approach according to the client needs and motivations.
  • Negotiate and handle objections with ease.
  • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.
  • Maintain a high level of teamwork by assisting co-workers in the sales/aftersales process.
  • Remain current on industry news and competitor knowledge.

Client Relationship Management:

  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
  • Appropriately resolve client issues/concerns and escalate as needed to Management.
  • Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.
  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
  • Assist in the merchandising and daily maintenance of displays and back-stock as per Vacheron Constantin guidelines.
  • Receive shipments of new products, apply quality control at the store level before selling.
  • Assist with and maintain monthly reporting documents, as directed by management.

QUALIFICATIONS

Education:

  • High school. Bachelor's degree preferred.

Required Experience:

  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
  • General knowledge of timepiece movements.

Technical Skills/Abilities:

  • Ability to work in a fast-paced retail store environment.
  • Computer and internet savvy.
  • MS Office experience required, SAP knowledge preferred.

Personal Skills:

  • Strong understanding of customer service needs and customer (internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Uphold the Vacheron Constantin image by maintaining professional demeanor at all times and be a strong ambassador for the brand.
  • Self-motivated, with creative problem-solving skills.
  • Excellent team player.
  • Willingness to work flexible working hours.
  • Excellent language skills in both oral and written English (additional language skills are a plus).

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company-sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

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