Sr. Mid-Market Account Executive

4 weeks ago

Toronto, Ontario, Canada ServiceNow Full time
Sr. Mid-Market Account Executive - French Speaking
  • Full-time
  • Employee Type: Regular
  • Region: AMS - North America and Canada
  • Work Persona: Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is currently seeking a highly driven Inside Sales Representative to join our expanding Inside Sales team. The Sr. Inside Sales Representative will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the NOW Platform. The candidate will be an individual with a demonstrable track record in new business pipeline generation ideally over the telephone within an Enterprise capacity. They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of ServiceNow sales talent.

What you get to do in this role:

  • Meet or exceed Monthly, Quarterly and Annual sales objectives.
  • Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts.
  • Focus on understanding an organization's business drivers, challenges, pain points and how ServiceNow solutions map to these.
  • Strategically prospect within key verticals to develop new opportunities and pipeline.
  • Follow the Value Selling sales process to win new business, expand within existing accounts and ensure contract renewals.
  • Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
  • Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
  • Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates.
  • Mentor team members and work on collaborative projects to help bring value to the team.
  • Occasional travel for training and/or meetings may be required.

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 2+ years of full sales cycle experience gained within software or solution sales organization.
  • A demonstrable track record of success within telesales, lead follow-up, cold calling, or new business sales capacity.
  • Experience in selling enterprise-class solutions utilizing telephone and video conference technology.
  • A thorough understanding of the sales process and the ability to navigate and progress complex sales cycles.
  • Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
  • Presentation skills via web-based tools will be a distinct advantage.
  • Excellent listening, verbal, and written skills.
  • Excellent relationship-building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
  • Persistent and dependable, especially with attendance, deliverables, and deadlines.
  • MUST be willing to work out of the Toronto office 2-3 days a week.
  • MUST be fluent in French language.

Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

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