Senior Director, Commercial Planning

2 months ago

Old Toronto, Canada Scotiabank Full time
Title: Senior Manager, GHRS Communication & Change Management

Requisition ID: 209197

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads an effective communication strategy and works collaboratively to deliver a wide variety of communications to socialize large complex GHR changes as well as to meet ongoing, cyclical employee awareness needs. Responsible for developing and executing change management plans, working closely with internal Change team and external partners. Manages team of communication specialists to contribute to the overall success of Global HR goals and strategic objectives.

Is this role right for you? In this role you will:

  1. Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  2. Develop and execute communication and awareness plans and tactics for high complexity change initiatives, working with other Senior Change Leads to maximize stakeholder engagement, and mitigate risks and anticipated points of resistance.
  3. Lead low to moderate complexity change initiatives, ensuring coordination of training, communications, and change readiness activities to deliver the target employee experience and embed desired behaviours.
  4. Serve as an important collaborator on the team by connecting the dots on employee communications to promote a consistent narrative and employee experience across key GHR Programs and projects.
  5. Develop and implement a measurement strategy and metrics to measure and monitor impact of various communications tactics and channels to drive adoption and sustainment of change plans.
  6. Provide strategic oversight and ownership of HR communication delivery channels.
  7. Lead consultation and approval of all employee-facing HR systems interface and notifications language (Pega + EC), as well as HRSO standard response email templates.
  8. Lead and support executive team/presenters in preparation of centralized employee engagement efforts through the design and delivery of GHRS communications and programs including strategic planning of department events (e.g. GHRS Town Halls and other ad hoc priority meetings as required).
  9. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  10. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  11. Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have:

  1. Curious with a continuous improvement mindset.
  2. Strong strategic capability. Thinks critically to evaluate broad impacts of work.
  3. Excellent communication and storytelling skills with three to five years of experience developing and executing employee communications, working across digital, video and social platforms.
  4. Change management skills and experience.
  5. Knowledge of the bank’s communications platforms and brand guidelines.
  6. Understands key metrics used to measure communication effectiveness.
  7. Ability to effectively consult with and influence stakeholders, subject matter experts, and senior leadership.
  8. Able to balance multiple priorities in a fast-paced environment and deadline-driven environment.
  9. Ability to work independently within a deadline-driven environment.
  10. Proven ability to build and maintain effective business relationships including comfort interacting with senior executives.

What's in it for you?

  1. The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
  2. A rewarding career path with diverse opportunities for professional development.
  3. Internal training to support your growth and enhance your skills.
  4. An inclusive working environment that encourages creativity, curiosity, and celebrates success

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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