Account Service Representative
4 weeks ago
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. p>
Responsibilities
- Maintaining accurate and thorough records of customer payment history and status of account.
- Placing routine calls to customers as first point of contact to obtain payment for goods or services.
Bilingualism
Bilingual proficiency in French is preferred - verbal and written.Skill Descriptors
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Provides a quality of service that customers describe as excellent.
- Provides direct service to internal or external customers.
- Documents customer complaints in a timely manner.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; li>
Effective Communications: Understanding of effective communication concepts, tools and techniques; li>
Avoids technical jargon when inappropriate.Negotiating: Knowledge of successful negotiation concepts and techniques; p>
- Describes qualities of effective and ineffective negotiations.
- Accesses organizational policies and practices for negotiating.
- Utilizes techniques for establishing rapport and building trust.
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