Student Service Advisor

Get AI-powered advice on this job and more exclusive features.This range is provided by Athabasca University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$44,495.95/yr - $72,950.01/yrPositionAthabasca University’s Student Service Centre is currently recruiting for 2 Student Service Advisor – Level I positions. First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.Position DescriptionThe Student Service Advisor Level I ("SSA‑I") is engaged in the delivery of responsive and integrated services that support academic success and progression with learning goals. A thorough understanding of AU policies, procedures and systems is leveraged to address diverse student queries with a focus on student empowerment and inclusion.This SSA‑I role involves addressing complex challenges in admissions, registration, tuition, and financial aid across diverse student groups and prioritizing first‑call resolution. The SSA‑I will develop comprehensive knowledge of university systems and services with the ability to support concierge referrals and case‑management processes when consultations with partnering service units are required.The SSA‑I will contribute to ongoing service system development, provide comprehensive support through omnichannel services, master organizational systems, actively engage with students, offer guidance, and significantly contribute to enhancing the overall student experience.SSA‑I roles may be required to work varying shifts which may include daytime, evenings and weekends in order to serve students anytime and anywhere.QualificationsA post‑secondary diploma or degree in a related field (e.g., Adult Education, Management, Administration, Education, Leadership, Communications).At least three years of proven, direct experience working in a university student service provision environment is required. Equivalent combinations of related education and experience may be considered.Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal and external stakeholders.Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Service Centre and AU.Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy levels.Excellent verbal, written and interpersonal communication skills with superior attention to detail and accuracy. The ability to communicate complex ideas effectively is essential.Excellent time‑management skills with a proven ability to manage and prioritize multiple tasks and competing deadlines in a demanding, fast‑paced environment while maintaining superior accuracy.Strong analytical and organizational skills, including problem assessment and escalation.Computer proficiency in related data processing, electronic records, databases, communication, and online learning management systems; intermediate or higher skills preferred with Microsoft Suite, Microsoft Dynamics CRM, Contact Centre solutions and learning management system.Contact InformationFor more information regarding the role, please contact Lawris Ellefson, Manager, AU Service Centre at atlawrise@athabascau.ca.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionEducation and TrainingIndustryHigher EducationReferrals increase your chances of interviewing at Athabasca University by 2x. #J-18808-Ljbffr