Client Account Manager

2 weeks ago

Mississauga, Canada Premium Retail Services Full time

As a Client Account Manager in a 3PL Retail Marketing and Merchandising company representing one of the largest tech companies in the world, you'll be accountable for ensuring the client's needs are well prepared for and being met along with project management KPIs. You'll serve as the direct contact to assigned client(s) and be responsible for communicating directions to field management, client support teams, retail, and reporting teams on a day-to-day basis.

What’s in it for you?

  • Be a part of a collaborative and culture-oriented team.
  • Opportunity for career growth and development
  • Competitive compensation package

What will you do?

  • Communicate as the key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc.
  • Meet weekly with clients to review program priorities and execution performance.
  • Partner with cross-functional team members (Senior Management, Field Operations, and Customer Service) to meet all account needs and to manage the project process from beginning to end.
  • Create instructions, reports, and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
  • Partner with the sales team to identify client growth opportunities.
  • Coordinate with the operations team to review execution and address opportunities.
  • Track execution compliance and retail trends, run weekly reports and provide professional reports internally and to the customer.
  • Manage frequency plans and budgets throughout the month.
  • Visit stores with and without clients as needed to plan for program needs.

How will you succeed?

  • Multitasking in a fast-paced environment.
  • Being an independent worker with minimal supervision.
  • Being coachable, accountable, and having a growth mindset.
  • Demonstrating excellent problem-solving, time management, organizational, and prioritization skills.
  • Effectively communicating with clients and other departments by having exceptional verbal and written communication skills.
  • Being retail sales savvy and demonstrating through reporting.
  • Building a positive partnership with the client, co-workers, and customers.
  • Being detail-oriented and able to make choices necessary to complete performance objectives to ensure client satisfaction.
  • Multitasking both team and individual responsibilities.
  • Possessing strong understanding of project management processes.
  • Analytical skills to assess information with the goal of identifying trends, potential challenges and/or opportunities, etc.

Experience and Qualifications

  • Bachelor's Degree is preferred, High School Diploma required.
  • Two years of retail merchandising and/or sales experience or equivalent.
  • Experience in project management and event coordination and/or equivalent. Is preferred.
  • Understanding of Consumer Electronic (CE), Big Box, Warehouse, and retail sales.
  • Understanding of margins, revenue/cost calculations and impact, etc., is desired. Managerial accounting experience and asset.
  • Prior experience working on a similar structured program is preferred.
  • Proficiency in using Google Suite (Docs, sheets, slides) as well as PDF programs, and online meeting/communication software (Meet, Teams, Zoom, etc)
  • Valid driver's license in province of residence and proof of insurance required.
  • Ability to travel to client offices, regional offices, corporate and/or vendor offices, training or convention venues, and retail establishments when required.

So, are you Premium’s next Client Account Manager?

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