Systems Administrator

PURPOSE:

The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures are followed.

These activities include the support of I.T. staff in executing, testing and rolling-out of solutions. This individual is accountable for the following systems, including servers and desktops that support parking related I.T. Infrastructure; Windows Active Directory, Application, patching, provisioning and system monitoring that support the Authority I.T. infrastructure. Responsibilities on these systems include provisioning, backups, patching, support and maintenance.

MAJOR RESPONSIBILITIES:System Installation, Configuration and Monitoring

• Configuration of related solutions for various project and operational needs.
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with the Authority's standards and project/operational requirements.
• Install and configure systems such as supports parking systems infrastructure applications or Asset Management applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform daily system monitoring for assigned I.T systems, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily system monitoring of parking infrastructure systems, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Implement changes to parking infrastructure and parking systems following change management process.
• Upgrade and configure system software that supports parking infrastructure, applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Implement changes to parking systems following the change management process.

System Security

• Respond to security monitoring alerts to validate possible intrusions and escalate to the management.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Manage and be responsible for Antivirus system and Endpoint Firewalls.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.

Internal Support

• Provide Level 2 support and escalation for Level 1 I.T. staff, in the investigation and troubleshooting issues in various I.T. systems.
• Provide Level 1 support for Technicians, to escalate problems with parking technology.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Provide Level 1 support for Mobile handhelds and printers.
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• 3 year college diploma in the field of computer science or information systems.
• 3-5 years related work experience managing or implementing parking revenue control systems.
• 3-5 years' experience proven experience in IT infrastructure, system administration and parking technology. Technical knowledge of current network, operating systems, hardware, protocols, and standards.
• Experience with Parking Technology an asset.
• Demonstrated ability in solving I.T. issues and problems.
• Demonstrated integrity in dealing with information and issues of a highly confidential and sensitive nature.
• Diligent, detail-oriented, and possess a success-driven work ethic.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto's Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

Join us in Driving (and Riding and Charging) Last Mile Mobility

We recognize that our people are how we make this happen. It's why we have a company culture that values safety, respect and integrity. We strive to be a great place to work: As an employee, you'll experience professional and organizational growth within a collaborative environment where all our efforts are aligned: to deliver on our vision to become the world's best provider of sustainable parking, bike share and last mile mobility.

Come and experience what it's like to work at TPA, where our Rules of the Road guide us: We will win and celebrate as a team; We are passionate about our customers and stakeholders; We will set targets, keep score and win; We will act with a sense of urgency; and We will be respectful, courteous, and accountable.

We are growing. We are mobility. We are TPA.

About the Application Process

As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for TPA employees. This environment always promotes and exemplifies our Core Values of Safety Always, Respect and Value Differences, and Act with Integrity.

TPA is committed to equity, diversity, anti-racism and inclusion in the delivery of its services and workplaces. TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and supports an inclusive environment. TPA welcomes applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, people from the LGBTQ(IA2S+) community, and others with the skills and knowledge to productively engage with diverse communities. We seek to maintain our commitment to excellence and recognize that increasing the diversity of our employees supports this objective. We are dedicated to equal opportunity.

TPA encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

TPA has an Employment of Relatives Policy which controls relatives of current employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current TPA employee.

We thank all applicants; however, only those selected for an interview will be contacted.

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